NORMA MELGAREJO
San Diego,CA
Summary
Efficient, accurate, and detail-oriented recepcionist with a strong drive to succeed. Highly motivated to continuously expand knowledge and skills, capable of effortlessly prioritizing tasks. Demonstrates several years of experience supporting executives in high-stress and high-profile careers, with a proven track record of providing exceptional support.
Overview
15
15
years of professional experience
Work History
Receptionist
Orthopedics Specialist of San Diego
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Received, sorted, and distributed incoming mail.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Updated accounts with latest patient, payment and insurance information.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
Front Desk Receptionist
Danh C. Truong Medical Clinic
03.2011 - Current
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- earned management trust by serving as key holder, responsibly opening and closing the clinic,
- handled medical record requests, EHR experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided basic technical support for front office equipment, minimizing downtime.
Sandwich Artist
Subway
02.2010 - 02.2011
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
LINCOLN HIGH SCHOOL
San Diego, CA01.2010
Skills
- Flexible
- Time management
- Professional and mature
- Highly organized
- Microsoft Office proficiency
- Strong problem solver
- Microsoft Excel certified
- Works well under pressure
- Appointment setting
- Multi-line phone proficiency
- Bilingual
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Mail handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Orthopedics Specialist of San Diego
01.2023 - Current
Front Desk Receptionist
Danh C. Truong Medical Clinic
03.2011 - Current
Sandwich Artist
Subway
02.2010 - 02.2011
High School Diploma -
LINCOLN HIGH SCHOOL
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