Norma Minchin
Palm Beach Gardens,FL
Summary
Organized team member with administrative, customer service and catalog management expertise. Supports smooth operations by accurately managing records and physical resources. Advanced user of database, software and digital catalog software. Goal-oriented dedicated to supporting patrons and staff with administrative needs. Compassionate and analytical in helping resolve diverse problems. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
40
40
years of professional experience
Work History
Library Assistant
West Essex Regional School District
North Caldwell, NJ
09.2000 - 12.2022
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Answered patrons' questions and assisted in finding materials requested
- Enforced current library policies fairly with patrons.
- Maintained accurate library records for inventory of periodicals and books.
- Handled daily tasks, facility maintenance and security to support staff members.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Developed strong understanding of cataloging books and other materials through various methods.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
- Prepared and maintained displays and displayed cases.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Entered and updated patrons' records on computers.
- Opened and closed library during specified hours and secured library equipment.
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
Social Service Director
St. Joseph's Home for the Elderly
Totowa, NJ
09.1982 - 09.1987
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Acted as consultant to community programs by interpreting regulations and policies.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
Education
Bachelor of Arts - Psychology
Felician University
Lodi, NJ05.1981
Associate of Applied Science - Nursing
Felician University
Lodi, NJ05.1979
Skills
- Processes and Procedures
- Telephone Etiquette
- Sorting and Processing Donations
- Skilled Researcher
- Cataloging of Materials
- Mail Sorting
- Equipment Securing
- Problem Solving
- Service-Oriented
- Word Processing
- Answering and Directing Calls
- Administrative Work Management
- Interpersonal Communication
- Patron Records Updating
- Data Entry
- Critical Thinking
- Office Equipment Maintenance
- Microsoft Office
- Filing, Shelving and Storing Materials
Affiliations
- award winner of School Library Assistant of the Year for New Jersey 2010
Timeline
Library Assistant
West Essex Regional School District
09.2000 - 12.2022
Social Service Director
St. Joseph's Home for the Elderly
09.1982 - 09.1987
Bachelor of Arts - Psychology
Felician University
Associate of Applied Science - Nursing
Felician University
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