NORMA MITCHELL
Montgomery
Summary
Accomplished business leader with a proven track record at Hat Trick Sports Bar & Grille, enhancing operational efficiency and customer satisfaction. Skilled in business development and staff management, adept at fostering team collaboration and driving sales growth. Demonstrated ability to improve profitability and maintain competitive advantage through strategic decision-making and relationship building.
Overview
17
17
years of professional experience
Work History
Owner
Hat Trick Sports Bar & Grille
03.2021 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Sundown Restaurant
02.2017 - 02.2021
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Assisted in all aspects of the business, including, but not limited to cooking and washing dishes.
FOH Manager
Mr. Gus' Ristorante
08.2007 - 02.2017
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Education
High School Diploma -
Hooper Academy
Hope Hull, AL05-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Marketing
- Team oversight
- Staff hiring
- Business development
- Business launch
- Business administration
- Negotiation
- Employee development
- Product branding
- Administrative oversight
- Sales management
- Budget development
- Regulatory compliance
- Profit and loss analysis
- Social media control
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Team leadership
Timeline
Owner
Hat Trick Sports Bar & Grille
03.2021 - 12.2024
General Manager
Sundown Restaurant
02.2017 - 02.2021
FOH Manager
Mr. Gus' Ristorante
08.2007 - 02.2017
High School Diploma -
Hooper Academy
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