Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Norma Molina

Hixson,TN

Summary

Detail-oriented customer service professional with over 14 years of experience across diverse sectors. Proven track record in enhancing customer satisfaction. Committed to continuous professional development and the acquisition of new skills to better meet client needs. Seeking opportunities to leverage expertise in a dynamic environment.

Overview

11
11
years of professional experience

Work History

Presupmtive Eligibility Coordinator

Hamilton County Health Department
Chattanooga, TN
05.2022 - Current
  • Ensured compliance with applicable laws, regulations, and standards when making determinations about applicant eligibility.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Help pregnant women apply for TennCare and CoverKids.
  • Fax or email the documents requested for applicants.
  • Keep an Excel sheet of applicants.
  • Attend state meetings (virtually).
  • Update the monthly reports.
  • Provide clients with information about other programs in the health department.
  • Complete encounters in AS/400.

Senior Secretary

JM Plumbing LLc
Manchester, TN
08.2019 - 10.2024
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Assisted with accounts receivable and accounts payable functions.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Developed systems to ensure that all required paperwork was completed accurately and on time.
  • Pay bills.
  • Pick up checks and make bank deposits.
  • Time keeping.

WIC Field Representative

Hamilton County Health Department
Chattanooga, TN
11.2020 - 05.2022
  • Provided every customer with comprehensive assistance when they had issues with their benefits and appointments.
  • Scheduled appointments.
  • Fill in where there was short staff.
  • Training new staff.
  • Due to the Covid-19 response, no further duties were assigned to my position.

Patient Service Representative

Hamilton County Health Department
Chattanooga, TN
04.2017 - 11.2020
  • Verified documentation methodically to avoid critical errors impacting services.
  • Maintained accurate records of services provided during each visit or procedure.
  • Assembled registration paperwork, and placed identification labels on charts.
  • Registered patients by verifying records to update computer system and patient charts.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided customer service by answering patient questions and addressing concerns.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Assisted with the completion of immunization forms and records.
  • Documented and managed patient information in computer system.

Customer Financial Services Representative

Coronado Finance
Las Cruces, NM
12.2013 - 11.2016
  • Take in office or mailed payments.
  • Filed paperwork.
  • Completed title and personal loan applications.
  • Inquiry credit report for approvals.
  • Submited or updated customers information to computer.

Education

High School Diploma -

Gadsden High School
New Mexico
05-2005

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Presupmtive Eligibility Coordinator

Hamilton County Health Department
05.2022 - Current

WIC Field Representative

Hamilton County Health Department
11.2020 - 05.2022

Senior Secretary

JM Plumbing LLc
08.2019 - 10.2024

Patient Service Representative

Hamilton County Health Department
04.2017 - 11.2020

Customer Financial Services Representative

Coronado Finance
12.2013 - 11.2016

High School Diploma -

Gadsden High School

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Norma Molina