Norma Montejano
Moline,IL
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Thermo Fisher Scientific Inc.
07.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Field Support Representative
Dohrn Transfer
10.2023 - 07.2024
- Optimized inventory management, coordinating with suppliers to ensure sufficient stock levels at all times.
- Developed strong relationships with key stakeholders through regular interactions and updates on project progress.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced customer satisfaction by providing timely and efficient field support services.
- Maintained up-to-date technical knowledge through continuous learning and attending industry events.
Line Assembler
John Deere Harvester Works
05.2023 - 08.2023
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Changed out equipment, tools and materials to set up new production runs.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Lead Assistant
AG World Support Services
10.2017 - 10.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Education
High School Diploma -
Waldport High School
Waldport, OR05-2005
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Call center customer service
- Gathering information
- FLUENT IN [SPANISH]
Timeline
Call Center Representative
Thermo Fisher Scientific Inc.
07.2024 - Current
Field Support Representative
Dohrn Transfer
10.2023 - 07.2024
Line Assembler
John Deere Harvester Works
05.2023 - 08.2023
Lead Assistant
AG World Support Services
10.2017 - 10.2021
High School Diploma -
Waldport High School
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