Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Norma Montez

San Antonio,TX

Summary

Dynamic and results-oriented professional with a proven track record at Walmart, where I enhanced customer satisfaction and streamlined operations. Skilled in customer service and time management, I excel in fast-paced environments, consistently meeting goals through teamwork and collaboration. Expert in leveraging exceptional people skills to build relationships and achieve sales targets, demonstrating a commitment to excellence and growth. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

31
years of professional experience

Work History

Walmart

Sales Associate
04.2021 - 02.2022

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

SUBWAY

Cashier Team Lead
10.2016 - 06.2019

Job overview

  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Hair System 7

Hairstylist
01.1991 - 03.2005

Job overview

  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Answered phone calls and emails to schedule client appointments.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

Southwest Highschool
San Antonio, TX

High School Diploma
06.1987

University Overview

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Multi-tasking strength

Problem-Solving

Excellent people skills

Goal-Oriented

Exceptional customer service

Relationship Building

Outgoing Personality

Stocking and Receiving

Store Opening and Closing

Languages

Spanish

Timeline

Sales Associate
Walmart
04.2021 - 02.2022
Cashier Team Lead
SUBWAY
10.2016 - 06.2019
Hairstylist
Hair System 7
01.1991 - 03.2005
Southwest Highschool
High School Diploma

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Norma Montez