Norma Mora
Nampa,ID
Summary
- Knowledgeable in Microsoft Windows OS
- Organize Supplies
- Shipment Receipt
- Customer Needs Assessments
- Culinary Techniques
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Specialist/Cashier
Asian Grocery
04.2020 - 07.2023
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
Salon Owner/Operator
Queen Mother Salon
09.2018 - 06.2020
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Customer Service Specialist/Appointment Setter
I-Tech Global Solutions Incorporated
08.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Specialist/ CST/Customer Sales Representative
Xerox Business Services (Sprint Telecoms)
01.2015 - 07.2015
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues.
- Determined customer needs and interests to recommend upgrade mobile phones to customers.
Customer Service Specialist/Retention Specialist
Convergys
03.2014 - 12.2014
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Sales and Service Expert
VXI Global Solutions
11.2013 - 01.2014
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
Customer Service Representative
Teleperformance Philippines (Boost Mobile)
10.2012 - 10.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Mendiola, Manila03.1994
Skills
- Microsoft OS Knowledge (Word, Excel, Office, Powerpoint)
- Organize Supplies
- Shipment Receipt
- Customer Needs Assessments
- Culinary Techniques
Certification
- Certificate of Recognition - For Highest Improvement For Inbound Calls - November 2012 to January 2013
- Most Enthusiastic, Boost Mobile - [7th of July 2013]
- Certified Customer Service Specialist, Convergys (SiriusXM) - April 11, 2014
- Top SP Award - CSAT 100% rate- SiriusXM- May 05, 2014
- 2nd Top Agent - All Stats- SiriusXM - August 2014
- 3rd Top Agent in Sales - 100% Sales- SiriusXM - August 2014
- 3rd Top Agent in Sales - Xerox Business Service Philppines - February 2015
- Certificate of Attendance -Business Coach Inc. - How To Start And Operate A Beauty Salon - July 19, 2017
- Bookkeeping And Basic Accounting - Business Coach Inc. - February 22, 2019
make-up, travelling. volunteering
I love to travel. I've already visited a lot of countries in Asia. I would love to travel and visit a lot places here in the US. exploring and visiting new places is also an achievement for me.
I'm a volunteer of Filipino American Association of Idaho. We help the Filipino community in times of need. our mission is to promote social, educational, cultural and recreational activities.
Timeline
Product Specialist/Cashier
Asian Grocery
04.2020 - 07.2023
Salon Owner/Operator
Queen Mother Salon
09.2018 - 06.2020
Customer Service Specialist/Appointment Setter
I-Tech Global Solutions Incorporated
08.2015 - 08.2016
Customer Service Specialist/ CST/Customer Sales Representative
Xerox Business Services (Sprint Telecoms)
01.2015 - 07.2015
Customer Service Specialist/Retention Specialist
Convergys
03.2014 - 12.2014
Customer Sales and Service Expert
VXI Global Solutions
11.2013 - 01.2014
Customer Service Representative
Teleperformance Philippines (Boost Mobile)
10.2012 - 10.2013
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
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