Norma Morales
Laredo,TX
Summary
Licensed Custom Broker with 9 years of knowledge searching for the opportunity to work with a growing corporation in the international trade department to help further the company as well as my own experience. Excellent reputation for applying problem solving skills to resolve customer inquiries and disputes. Established and have maintained good communication and working relationships with internal departments and external customers.
Overview
10
10
years of professional experience
Work History
Post Entry Specialist
Livingston International Inc
08.2022 - 02.2025
- Oversee the activity that occurred after a customs entry summary had been filed, including amendments and cancellations.
- Maintain compliance with all U.S. Customs and Border Protection (CBP) regulations by filing necessary amendments.
- Prepare and submit letters, reports, and other documentation to US Customs.
- Ensure accuracy and update customs entries prior to their finalization.
- Scanned documents and saved in database to keep records of essential organizational information.
- Handled CF28's by advising the client for the additional information CBP was requesting, followed up with the customer if assistance was needed.
- Advised the client of CF29's Notice of Action indicating that CBP has decided to change the duty rate or take action on an entry, often as a result of the information provided or not provided in response to a CF-28.
Customer Service Representative
EXPEDITORS INTERNATIONAL
08.2016 - 12.2022
- Process formal / Informal entries for 2 major importers with over 12 suppliers each.
- Orchestrate the import of Temporary Importations of goods (TIB) under bond.
- File single / continuous bonds
- Ensuring products seeking being imported met all the regulations, laws, packing, and other requirements that are mandated by law.
- Interact with Federal agencies with documents needed to proceed with the custom clearance of flagging shipments (ADD/CVD, OGA/PGA regulations)
- Invoice over 500 files daily
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
PARKER & COMPANY
10.2014 - 02.2016
- Collect and verify paperwork necessary for import / export activities of the two major accounts for food and steel and aluminum material to obtain dock clearance
- Receive orders from customers with exact quantities and products needed for each shipment
- Coordinate with the logistic and production departments to schedule loads on a timely manner
- Process invoices for payment
Education
Licensed Custom Broker -
National Custom Brokers & Forwarders Association of America Educational Institute
WASHINGTON, DC01.2021
Certified Customs Specialist - undefined
National Custom Brokers & Forwarders Association of America Educational Institute
WASHINGTON, DC01.2016
Criminal Justice - undefined
Laredo Community College
LAREDO, TEXAS05.2010
GED - undefined
Laredo Community College
LAREDO, TEXAS01.2006
Skills
- Spanish Fluent (speaking, reading, writing)
- Cross functional collaboration
- Strong email correspondence communication
- Capable of understanding new information at a rapid pace
- Excellent organizational skills
- Data entry and analysis
Timeline
Post Entry Specialist
Livingston International Inc
08.2022 - 02.2025
Customer Service Representative
EXPEDITORS INTERNATIONAL
08.2016 - 12.2022
Customer Service Representative
PARKER & COMPANY
10.2014 - 02.2016
Certified Customs Specialist - undefined
National Custom Brokers & Forwarders Association of America Educational Institute
Criminal Justice - undefined
Laredo Community College
GED - undefined
Laredo Community College
Licensed Custom Broker -
National Custom Brokers & Forwarders Association of America Educational Institute
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