Summary
Overview
Work History
Skills
Languages
Timeline
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Norma Moreno

Pasadena

Summary

Dynamic administrative professional with a proven track record at AZZ Galvanizing, excelling in customer service and office administration. Skilled in data entry and file organization, I enhance workflow efficiency while fostering positive relationships. Adept at utilizing Microsoft Outlook, I ensure effective communication and support operations seamlessly.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

AZZ Galvanizing
05.2024 - 12.2024
  • Assisted in organizing and maintaining office files and records for efficient retrieval.
  • Supported scheduling and coordinating meetings, ensuring all logistics were managed effectively.
  • Managed incoming calls and correspondence, directing inquiries to appropriate personnel.
  • Maintained office supplies inventory, ordering materials as necessary to support operations.
  • Utilized software tools for data entry and document preparation to enhance workflow efficiency.
  • Provided general administrative support, including photocopying, scanning, and filing documents accurately.

Customer Service Representative

FEMA
03.2023 - 11.2023
  • Provided prompt assistance to customers via phone and email, ensuring inquiries were resolved efficiently.
  • Assisted in processing orders and managing customer accounts using CRM software.
  • Adapted quickly to company policies and procedures, enhancing service delivery quality.
  • Documented customer interactions accurately, contributing to knowledge base for future reference.
  • Provided bilingual support to customers, enhancing communication and service satisfaction.
  • Resolved customer inquiries efficiently through phone and email channels, ensuring timely responses.

Administrative Assistant

AAR Inc
02.2022 - 11.2022
  • Collaborated with team members on various projects, contributing to a positive work environment.
  • Adapted quickly to new software systems and office protocols, improving overall productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Electrical Apprentice

Zachry Industrial
01.2019 - 07.2019
  • Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
  • Collaborated on troubleshooting electrical issues, enhancing system reliability and performance.
  • Operated hand and power tools for wiring, installations, and repairs with precision and care.
  • Conducted routine inspections of electrical equipment to identify potential hazards or failures.
  • Documented work completed and materials used in service reports for accurate record-keeping.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • File organization
  • Microsoft outlook
  • Clerical support
  • Documentation and recordkeeping

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Administrative Assistant

AZZ Galvanizing
05.2024 - 12.2024

Customer Service Representative

FEMA
03.2023 - 11.2023

Administrative Assistant

AAR Inc
02.2022 - 11.2022

Electrical Apprentice

Zachry Industrial
01.2019 - 07.2019

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Norma Moreno