Norma Mota Alva
Seaside,OR
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Business Operations Coordinator
WorldMark by Wyndham
Seaside, OR
07.2019 - 09.2024
- Perform administrative duties in support of our resort, sales, and marketing departments. Handle confidential proprietary information, accurately input tour information, and complete other assigned tasks. Greeted guests and supported internal employees. Input guest information to check credit and print contract documents in a timely manner.
- Wrote up contracts at the time of timeshare purchases.
- I also put together welcome packets for the Mini-Vacation packages that arrived at other affiliated hotels in the area.
- Did weekly inventory and ordered any supplies needed.
Administrative Assistant
Pacific Seafood Group
Warrenton
02.2021 - 05.2022
- My main focus was accounts payable, making sure all invoices were entered, approved, and paid for in a timely manner.
- Boats payable in this position, I was responsible for making sure that any boats that dropped off fish received proper documentation. I also made sure they were paid on a weekly basis.
- Customer service included talking with employees, vendors, other customers, and directing them to the correct areas they needed. Answered multi-line phone. I would either transfer calls to proper departments or take messages accordingly.
Front Desk Manager
Cannon Beach Hotel
Cannon Beach
06.2018 - 02.2021
- Began my career as the Front Desk Manager. Responsible for overseeing the daily operation of the Front Desk, provided superior guest service, assistance, and resolution in response to guest-related situations.
- Maintained positive customer and associate relationships: Hired, trained, motivated, recognized, coached, and developed Front Desk associates. Ensured proper staffing and scheduling for maximum productivity.
- Communicated priorities to staff through daily and weekly meetings. Responsible for guest service expectations and managed strict room inventory to achieve the highest possible room occupancy percentage.
Education
Seaside High School
Seaside, ORSkills
- I am bilingual fluent in English and Spanish
- Operational Efficiency, self motivated to get things done in a timely manner
- I comfortable using Word and Excel programs
- Effective Communication with co-workers and Customers
- Many years of customer service experience both in person and on the phone
Timeline
Administrative Assistant
Pacific Seafood Group
02.2021 - 05.2022
Business Operations Coordinator
WorldMark by Wyndham
07.2019 - 09.2024
Front Desk Manager
Cannon Beach Hotel
06.2018 - 02.2021
Seaside High School
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