Norma Murcia
North Hollywood,CA
Summary
Dedicated professional with a friendly demeanor and strong problem-solving skills, experienced at DBS in maintaining high cleanliness standards. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Adaptable and dependable, I excel in fast-paced environments while delivering exceptional results.
Overview
2027
2027
years of professional experience
Work History
Utility
DBS
Northridge, CA
2026 - Current
- Operated cleaning equipment including floor buffers and pressure washers.
- Responded promptly to maintenance requests, ensuring timely resolution of issues.
House Cleaner
Self Employee
Malibu, CA
2016 - Current
- Maintained cleanliness and organization in residential spaces to enhance client satisfaction.
- Utilized eco-friendly cleaning products to promote sustainability and health standards.
- Developed customized cleaning plans based on individual client needs and preferences.
- Managed scheduling and logistics for multiple clients to optimize daily workflow.
- Trained new cleaners on best practices for efficiency and safety protocols.
- Enhanced customer relationships through effective communication and follow-up services.
- Monitored quality of service delivery, ensuring adherence to high cleanliness standards.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Janitor
DBS
Valencia
2026 - 2026
- Maintained cleanliness and sanitation of assigned areas following safety protocols.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Education
High School Diploma -
Nueva Conception Chalatenango
El SalvadorSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Dependable and responsible
Languages
Estonian
Elementary
Spanish
Elementary
Timeline
Utility
DBS
2026 - Current
House Cleaner
Self Employee
2016 - Current
Janitor
DBS
2026 - 2026
High School Diploma -
Nueva Conception Chalatenango