Norma Nelson
Monterey,La.
Summary
Accomplished General Manager with a proven track record at Advance Auto Parts, enhancing sales and profitability through strategic leadership and operations management. Expert in team building and problem resolution, I excel in fostering client relationships and driving team success. Skilled in training and time management, I ensure peak performance and efficiency. Customer-oriented General Manager with 40 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Advance Auto Parts
08.2021 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
AutoZone
08.2018 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Advance Auto Parts
07.2009 - 07.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
POG Team Leader
Target
01.2004 - 01.2009
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
No Degree - Physical Education And Coaching
Centenary College of Louisiana
Shreveport, LA05.1984
High School Diploma -
Logansport High School
Logansport, LA05.1980
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Team Leadership
- Training and coaching
- Time Management
Timeline
General Manager
Advance Auto Parts
08.2021 - 08.2024
Store Manager
AutoZone
08.2018 - 08.2021
General Manager
Advance Auto Parts
07.2009 - 07.2018
POG Team Leader
Target
01.2004 - 01.2009
No Degree - Physical Education And Coaching
Centenary College of Louisiana
High School Diploma -
Logansport High School
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