NORMAE OBREGON
San Antonio,Tx
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
11
11
years of professional experience
Work History
Customer Service Administration Assistant
Mission Plumbing, Heating & A/C
San Antonio, TX
11.2022 - Current
- Assisted with the preparation of reports, presentations and spreadsheets.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Provided general clerical support as required by departmental needs.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Participated in credit and collections activities.
- Gathered and sorted data for reports and files.
- Assisted organizational efforts by filing, entering data and answering phones.
- Organized and maintained filing systems for documents and records.
- Handled confidential information with discretion and integrity.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Performed data entry tasks into various software programs such as Word or Outlook.
Office Manager
A-Snap plumbing service
San Antonio, USA
12.2013 - Current
- Supervised front end associates in fast-paced and demanding environment
- Developed intra-office communication processes to improve communication between units, streamlining administrative procedures, inventory control, and task delegation
- Developed an automated daily statistical report to enable managers to make data-driven decisions
- Interviewed, hired, and onboarded new employees with qualifications matching requirements
- Scheduled front end to meet needs of business and keep team efficient
- Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management
- Implemented efficient workflow process improvement to enable more productivity without hiring additional staff
- Implemented office procedures by setting objectives to guide steady workflow
- Trained new employees in all aspects of office practices and procedures
GSC Customer Service Representative
Aerotek/KCI
San Antonio, USA
11.2017 - 02.2018
- Ensure timely and accurate processing of all EMEA and APAC orders
- Prepare all government required export documents for shipments from the US
- Research and resolve all customer order issues
- Provide support to KCI USA, EMEA and APAC personnel
- Reviewed activities regularly to identify opportunities for improvement
- Completed assigned tasks with little or no supervision
Education
Bachelor of Science - Business Administration
South University
Savannah, GA06-2016
Skills
- Feedback handling
- Prioritization
- Help desk support
- Billing and invoicing
- Scheduling appointments
- Proofreading
- File management
- Scheduling
- Microsoft Excel
- Business administration
Languages
Spanish
Professional
Timeline
Customer Service Administration Assistant
Mission Plumbing, Heating & A/C
11.2022 - Current
GSC Customer Service Representative
Aerotek/KCI
11.2017 - 02.2018
Office Manager
A-Snap plumbing service
12.2013 - Current
Bachelor of Science - Business Administration
South University
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