Norma Ocejo

• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Acting as the primary point of contact for residents, addressing their questions, concerns, and maintenance requests.
• Administrative Support: Handling general office tasks such as answering phones, managing emails, and scheduling appointments.
• Lease Management: Assisting with lease agreements, renewals, and termination processes.
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• Record Keeping: Maintaining accurate records of resident information, payments, and correspondence.
• Rent Collection: Collecting and processing rent payments, issuing receipts, and maintaining financial records.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Tested and charged car batteries as needed.
• Took orders foil change.

- Customer Service: interacting with customers ti provide assistance, gather feedback, and enhance their shopping experience.

-Pricing and tagging: Ensuring all products are correctly priced and tagged according to store policies.

-Organizing stock: sorting and organizing merchandise in the backroom or designated storage area.

Restocking Clothing racks: Moving and organizing clothing from the stockroom to the sales floor, ensuring thar clothing racks are well maintained.