NORMA OROZCO
14268 SUN VALLEY ST. ,CA
Summary
Dynamic Case Management Operation Supervisor at MHM Healthcare, Inc. with a proven track record in enhancing team productivity and member satisfaction. with over 12 years of experience in the Case Management world Skilled in training and mentoring, I implemented efficient workflows and ensured HIPAA compliance, achieving 100% adherence to medical guidelines while fostering a collaborative environment for interdisciplinary care.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
18
18
years of professional experience
Work History
Case Management Operation Supervisor
MHM Healthcare, Inc.
07.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved member satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions by providing resources.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained database systems to track and analyze operational data.
- Manage symptoms, provided emotional support, guide treatment, and offered additional information to patients and families.
- Responsible for interdisciplinary collaboration and coordination with medical staff, pharmacy, and caregivers
- Ensure all discharged patients receive necessary services, resources, and referrals for continued care
- Develop, implement, and maintain all policies, procedures, and standards for case management
- conducted intakes, health risk assessments, and phq9 assessments to better assist members using HIPPA Compliance.
- Performed routine audits and ensured 100% compliance with medical guidelines and regulations
- Supervised daily operations to ensure compliance with healthcare standards and protocols.
- Mentored staff, fostering professional development and enhancing team performance.
- Streamlined workflow processes, improving efficiency and reducing operational bottlenecks.
- Implemented training programs for new employees, increasing overall team competency.
- Collaborated with management to develop strategic initiatives for service improvement.
- Analyzed operational metrics to identify areas for enhancement and cost reduction.
- Coordinated schedules and assignments, ensuring optimal staffing levels throughout shifts.
- Led quality assurance audits, maintaining high standards of patient care and safety practices.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Case Manager Supervisor
Behavioral Health System
10.2007 - 07.2013
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed training programs to improve staff competencies and ensure compliance with regulations.
- Supervised case management team to enhance service delivery and client outcomes.
- Implemented quality assurance protocols, increasing consistency in service provision across programs.
- Facilitated regular team meetings to promote communication, share best practices, and address challenges.
Education
High School Diploma -
DIAMOND RANCH
Pomona, CASkills
- Training and mentoring
- Goal oriented
- Inpatient Care
- Utilization Review
- Case management
- Process monitoring and improvement
- Verbal and written communication
- Multitasking
- HIPPA Compliant
- Record Analysis & Review
Staff management
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Case Management Operation Supervisor
MHM Healthcare, Inc.
07.2013 - Current
Case Manager Supervisor
Behavioral Health System
10.2007 - 07.2013
High School Diploma -
DIAMOND RANCH
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