Norma Ortiz
Edinburg,Texas
Summary
Management, Administraive and Customer Service Representative with a background in providing exceptional client support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers and teammates. Demonstrating the ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Showcased the ability to adapt quickly in fast-paced environments while multitasking efficiently.
Overview
18
18
years of professional experience
Work History
FINANCE CLERK/CASHIER
City of Edinburg
Edinburg, TX
02.2025 - Current
- Provided support in resolving complex accounting issues related to reconciliations or allocations.
- Answer phone calls, and track and maintain records, and daily logs for water taps and work orders.
- Attend to the public by helping with payments, or billing issues. Monitor payments received from customers for connection, to ensure connection times.
- Processing extensions and purchases for meters.
- Load routes and assign work tasks for meter readers to read routes for daily reports.
- Calculate overcharged bills and apply credits.
- Generate reports for billing.
- Enter taps into the Excel spreadsheet for new meters.
- Maintain all daily paperwork in order by date and safely keep it in boxes by month.
- Make all deposits for the city hall and police department.
- Organize all inventory supplies and make a list for our supervisor for orders.
- Responds to all incoming email requests from customers and management.
- Mailroom duties: Maintain and distribute all mail.
- Verify customer identity before giving account information.
- Explain the policies and procedures for water connection, and the city ordinance policies, to customers.
- Receive payments for accounts receivable, manage credit cards, cash, and check deposits.
- Handle upset clients in an appropriate, respectful manner.
- Ensuring all customer information is kept confidential.
- Shred all sensitive documentation in the shred bin.
Administrative Assistant/Bail Bond Agent
A-Mingo Bail Bonds
Edinburg, TX
08.2012 - Current
- Participated in meetings with attorneys, judges, prosecutors, and other stakeholders as needed.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Developed and maintained relationships with clients to determine their financial status for bail bond applications.
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Represented company at hearings relating to cases involving defendants released on bond.
- Managed accounts receivable and payable activities including tracking payments received or due.
- Performed skip tracing for credit checks on defendants to assess repaying bail bonds.
- Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
- Confirmed defendant appearance in court and tracked movements.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
- Calculated, maintained, and collected payments from clients according to payment plan agreements.
- Drafted letters, contracts, affidavits, and other legal documents related to bail bonds.
- Tracked, detained, and brought suspects to authorities for failures to appear in court.
- Collaborated with law enforcement personnel in order to facilitate the release of incarcerated individuals on bond.
- Evaluated criminal records and background checks prior to releasing defendants on bond.
Assistant Manager
Dollar Tree Distribution Center
McAllen, TX
06.2007 - 07.2012
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations, including scheduling shifts, assigning duties, and monitoring the performance of staff.
- Maintain relationships with vendors, and place store orders.
- Maintain the store to company standards, including the sales floor, and stockroom.
- Stand in for interviews for potential cashier vacancies.
- Ensure all front-end impulse counters are filled before opening the store.
- Adhere to all policies and procedures, including safety guidelines.
- Assist with freight flow and stocking.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured that all safety procedures are followed when handling money transactions.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed merchandise inventory positions and markdown strategies to drive departmental sales, inventory, profit and turnover objectives.
Education
High School Diploma -
Edinburg North High School
3101 N. Closner Blvd, Edinburg, Texas 7854105-1997
Skills
- Administrative support
- Recordkeeping and bookkeeping
- Excel spreadsheets
- Mail distribution
- 10-key proficiency
- Employee supervision
- Verbal and written communication
- Highly organized
- Strong problem solver
- Data entry documentation
- Strong interpersonal skills
- Team bonding
- Filing
- Customer service
- Multitasking and organization
- Motivational skills
- Cash handling and training
- Empathy and patience
- Payment processing
- Punctual and reliable
Languages
Spanish
Limited
Timeline
FINANCE CLERK/CASHIER
City of Edinburg
02.2025 - Current
Administrative Assistant/Bail Bond Agent
A-Mingo Bail Bonds
08.2012 - Current
Assistant Manager
Dollar Tree Distribution Center
06.2007 - 07.2012
High School Diploma -
Edinburg North High School
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