NORMA ORTIZ
Kingwood
Summary
Dynamic professional with extensive experience in customer service and educational support at New Caney Independent School District. Proven track record in implementing effective reading and math interventions, resulting in improved student performance. Skilled in leveraging educational technology to enhance learning experiences. Dedicated to providing exceptional service and building strong relationships with students and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paraprofessional
New Caney Independent School District
Porter
01.2024 - Current
- Conducted reading and math interventions under the supervision of a certified teacher.
- Created and maintained positive relationships with students, parents, and colleagues.
- Managed classroom technology and assisted students in using educational software.
- Supplied one-on-one attention to each student during group activities.
- Taught daily life skills and behaviors to students to build practical knowledge.
REMOTE CSR
Everise
11.2020 - 03.2026
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Educated customers on available products and service options to enhance understanding.
- Experience in billing, collections, reimbursement services
- Supported patient needs for over one year in healthcare environment.
- Utilized computers to perform tasks in Microsoft Word, Outlook, and Excel efficiently.
Customer Service Representative
MET EARLY HEAD START
HUMBLE
08.2016 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Responded to customer inquiries through phone, email, and chat, ensuring timely and accurate information delivery.
- Conferred with customers by telephone and in person to provide product information and facilitate orders, ensuring clarity and satisfaction.
- Maintained detailed records of customer interactions and transactions, facilitating effective follow-up and support.
- Recommended improvements in products, service, and billing methods to management, enhancing customer satisfaction and reducing future issues.
Education
High School Diploma -
LA MARQUE HIGH SCHOOL
Houston, TX06-1999
Skills
- Academic intervention
- Educational technology
- Customer support
- Curriculum development
- Data analysis
- Billing procedures
- Time management skills
- Healthcare management
Certification
- CERTIFIED NURSING ASSISTANT
Education and Training
other
References
References available upon request.
OTHER SKILL AND CERTIFICATES
- Bilingual: English-Spanish
- CPR Certificate
Timeline
Paraprofessional
New Caney Independent School District
01.2024 - Current
REMOTE CSR
Everise
11.2020 - 03.2026
Customer Service Representative
MET EARLY HEAD START
08.2016 - 01.2024
High School Diploma -
LA MARQUE HIGH SCHOOL