Norma Osorio
QA Batch Certification Specialist
Pawtucket,RI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
QA Batch Certification Specialist
Denison Pharmaceuticals
07.2020 - Current
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Ensured accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Resolved customer complaints by investigating problems and developing solutions.
- Identified and documented quality discrepancies for management to develop resolutions.
- Review manufacturing and packaging data to assure GDP and GDP guidelines were followed.
Restaurant Food Server
East Bank Club Venture
01.2007 - 06.2020
- Increased sales significantly by upselling higher-end products to customers.
- Coordinated with host staff to manage seating arrangements properly during peak hours, optimizing table turnover rates and minimizing wait times for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Nursing
Rhode Island College
Providence, RI 08.2023 - Current
Some College (No Degree) - Health Sciences
City Colleges of Chicago - Wilbur Wright College
Chicago, IL 01.2017 - 05.2020
High School Diploma -
Cumberland High School
Cumberland, RI 09.1999 - 06.2003
Skills
Data Analysis
Quality Control
Problem-Solving
Time Management
Data Entry
Teamwork
Attention to detail
Strong work ethic
Timeline
Bachelor of Science - Nursing
Rhode Island College
08.2023 - Current
QA Batch Certification Specialist
Denison Pharmaceuticals
07.2020 - Current
Some College (No Degree) - Health Sciences
City Colleges of Chicago - Wilbur Wright College
01.2017 - 05.2020
Restaurant Food Server
East Bank Club Venture
01.2007 - 06.2020
High School Diploma -
Cumberland High School
09.1999 - 06.2003