Norma Osorio
Montebello,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Adept at establishing strong rapport with individuals from diverse backgrounds.I am eager to utilize my customer service skills and administrative experience to help advocate and assist vulnerable populations.
Overview
13
13
years of professional experience
Work History
Case Data Processor
Divine Purpose Financial
10.2022 - Current
- Resolved any discrepancies in case information through diligent research and effective communication with relevant parties.
- Operated computer systems, telephones, copiers, and fax machines.
- Improved overall data consistency with vigilant attention to detail and adherence to established guidelines during data entry.
- Demonstrated strong problem-solving skills when faced with challenging cases requiring unique solutions or creative approaches.
- Located and corrected data entry errors and reported to management.
- Track the progress of weekly, monthly, and annual objectives.
- Ensured agents adhere to agency policies and guidelines
- Coordinate costumer service meetings, operate sale orders and payment transactions.
Team Lead Trainer
PLF Real State Solutions
01.2020 - 06.2021
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Created customized development plans for each team member based on their unique strengths, weaknesses, career aspirations.
- Taught new team members correct procedures for all areas of operations.
Transaction Coordinator
Central Financial Realty
08.2011 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Montebello Unified School District
School Of Social Work Internship
08.2016 - 05.2017
- Developed strong rapport with students through empathetic listening and open communication, fostering trusting relationships conducive to growth.
- Enhanced student well-being by implementing effective social-emotional learning strategies in group sessions.
- Participated in multidisciplinary team meetings, contributing valuable insights to inform student-centered interventions.
- Collaborated with teachers and administrators to create a supportive and inclusive school environment for all students.
- Assisted in the development of IEPs and assessment plans
- Assisted social worker in the implementation of Group sessions to address specific needs identified for students and families.
Education
Bachelor of Arts - Social Work
California State University - Los Angeles
Los Angeles, CA05.2017
Associate of Arts - Administration of Justice
Rio Hondo College
Whittier, CA05.2014
Associate of Science - Behavioral Sciences
Rio Hondo College
Whittier, CA05.2014
Skills
- Microsoft Office
- Accuracy and Precision
- Confidentiality handling
- Customer Service
- Fast Learner
- Attention to Detail
- Client Relations and Customer Service
- Fluent in Spanish
- Team player
- Initiative and Proactivity
Languages
Spanish
Full Professional
Timeline
Case Data Processor
Divine Purpose Financial
10.2022 - Current
Team Lead Trainer
PLF Real State Solutions
01.2020 - 06.2021
Montebello Unified School District
School Of Social Work Internship
08.2016 - 05.2017
Transaction Coordinator
Central Financial Realty
08.2011 - 03.2018
Bachelor of Arts - Social Work
California State University - Los Angeles
Associate of Arts - Administration of Justice
Rio Hondo College
Associate of Science - Behavioral Sciences
Rio Hondo College
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