Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Norma Owens

Rhoadesville,VA

Summary

Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Eurasia Group
12.2007 - 01.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation domestic and international.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Managed Access databases converting complex data into easy-to-interpret data.

Administrative Specialist

Robert Half Office Team
03.2006 - 12.2007
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared project documents, reports and brochures.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Handled incoming and outgoing mail.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Performed logistical duties for executive management.

Server

Marine Corps Air Station (MCAS) Miramar
09.2003 - 12.2005
  • Cultivated warm relationships with regular customers both military and civilian.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Moved and set up seating, prepared extra silverware and settings prior to arrival of large groups.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards for military and corporate events.

Marine

United States Marine Corps
07.1999 - 02.2003
  • Trained to adapt to various situations and environments.
  • Performed duties in commercial cable, telephone installation and maintenance.
  • Typical duties include integrating tactical telephone systems with host nation telephone systems, operating unique items of equipment for pole line construction (pole line trucks/series ditcher), mounting commercial hardware and emplacing conduit systems/commercial cable.
  • Manage aerial cable installation.
  • Negotiate an unstepped pole, install aerial cable, install direct-buried cable, install a pole line system, perform commercial cable systems corrective maintenance, and operate ditching equipment.

Education

Bachelor of Arts - International Relations And Affairs

Alliant International University
San Diego, CA

Skills

  • PC Proficiency
  • Customer Service
  • Travel Administration
  • Data Entry Documentation and data collection
  • Negotiation
  • Budgeting
  • Database Administration
  • Calendar Management
  • Multi-Line Phone Systems

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Eurasia Group
12.2007 - 01.2011

Administrative Specialist

Robert Half Office Team
03.2006 - 12.2007

Server

Marine Corps Air Station (MCAS) Miramar
09.2003 - 12.2005

Marine

United States Marine Corps
07.1999 - 02.2003

Bachelor of Arts - International Relations And Affairs

Alliant International University

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Norma Owens