Summary
Overview
Work History
Education
Skills
Timeline
Generic

NORMA PADILLA

BAKERSFILED,CA

Summary

Organized, attentive, and dedicated administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules, and surgeon preferences. Well-versed in checking coverage, obtaining authorizations, and collecting payments. Hardworking multitasker with interpersonal, communication, and planning abilities.

Overview

14
14
years of professional experience

Work History

Surgery Scheduler

Foot And Ankle Institute
06.2013 - Current
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for 3 doctors.
  • Checked patients in and out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Front and Back Office Medical Assistant

Rheumatology Services Medical Group
11.2009 - 06.2013
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Performed routine tests, sterilized instruments, and disposed of contaminated supplies in adherence to OSHA regulations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.

Education

Associate of Science -

San Joaquin College
Bakersfield
11.2009

High School Diploma -

Oxnard High School
Oxnard, CA
06.1994

Skills

  • Bilingual
  • Updating Charts
  • Patient Relations
  • HIPAA Compliance
  • Payment Collection
  • Checking in Patients
  • Data Entry Proficiency
  • Schedule Coordination
  • Educating Patients
  • Attention to Detail
  • Obtaining Authorizations and Pre Certifications
  • Medical Terminology
  • Office Administration

Timeline

Surgery Scheduler

Foot And Ankle Institute
06.2013 - Current

Front and Back Office Medical Assistant

Rheumatology Services Medical Group
11.2009 - 06.2013

Associate of Science -

San Joaquin College

High School Diploma -

Oxnard High School

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NORMA PADILLA