Norma Padilla
Odessa
Summary
Dynamic Accounts Manager with a proven track record at Aaron's Sales and Lease, enhancing cash flow and account profitability through meticulous account reconciliation and efficient billing procedures. Excelled in fostering customer loyalty and building high-performing teams, blending expert account management with exceptional customer service skills. Achieved significant improvements in client relations and financial management, ensuring over 20% increase in repeat business.
Overview
2026
2026
years of professional experience
Work History
Accounts Manager
Aaron's Sales and Lease
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Worked alongside sales staff to discover new business prospects, enhancing profitability.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
Service Advisor
Lumos Honda
10.2023 - Current
Service Advisor
All American Chrysler Jeep Dodge
11.2014 - 09.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Sales Associate
Western Beverage
05.2008 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
GED -
Odessa College
Odessa, TX05.2006
Skills
- Account management
- Cash flow management
- AP and AR management
- Month-end reporting
- Accounts receivable management
- Invoicing
- Inventory auditing
- Account reconciliation
- Budget management
- Payment processing
- Payment collection
- Collections
- Sales invoicing
- Debt collection
- Year-end closing
- Purchase order processing
- Accounting data analysis
- Month-end closing
- Teamwork and collaboration
- Customer relationships
- Customer service
- Goal oriented
- Client relations
- Staff management
- Coordinating paperwork
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Lumos Honda
10.2023 - Current
Service Advisor
All American Chrysler Jeep Dodge
11.2014 - 09.2023
Sales Associate
Western Beverage
05.2008 - 07.2010
Accounts Manager
Aaron's Sales and Lease
GED -
Odessa College
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