Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Padilla

Odessa

Summary

Dynamic Accounts Manager with a proven track record at Aaron's Sales and Lease, enhancing cash flow and account profitability through meticulous account reconciliation and efficient billing procedures. Excelled in fostering customer loyalty and building high-performing teams, blending expert account management with exceptional customer service skills. Achieved significant improvements in client relations and financial management, ensuring over 20% increase in repeat business.

Overview

2026
2026
years of professional experience

Work History

Accounts Manager

Aaron's Sales and Lease
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
  • Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
  • Worked alongside sales staff to discover new business prospects, enhancing profitability.
  • Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.

Service Advisor

Lumos Honda
10.2023 - Current

Service Advisor

All American Chrysler Jeep Dodge
11.2014 - 09.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Sales Associate

Western Beverage
05.2008 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

GED -

Odessa College
Odessa, TX
05.2006

Skills

  • Account management
  • Cash flow management
  • AP and AR management
  • Month-end reporting
  • Accounts receivable management
  • Invoicing
  • Inventory auditing
  • Account reconciliation
  • Budget management
  • Payment processing
  • Payment collection
  • Collections
  • Sales invoicing
  • Debt collection
  • Year-end closing
  • Purchase order processing
  • Accounting data analysis
  • Month-end closing
  • Teamwork and collaboration
  • Customer relationships
  • Customer service
  • Goal oriented
  • Client relations
  • Staff management
  • Coordinating paperwork
  • Documentation and reporting

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

Lumos Honda
10.2023 - Current

Service Advisor

All American Chrysler Jeep Dodge
11.2014 - 09.2023

Sales Associate

Western Beverage
05.2008 - 07.2010

Accounts Manager

Aaron's Sales and Lease

GED -

Odessa College

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Norma Padilla