NORMA PEREZ-HERNANDEZ
Houston,TX
Summary
Nursing Assistant with a proven track record at ECU Health Medical Center, excelling in direct patient care and vital sign monitoring. Bilingual in Spanish and English, I enhanced patient relations and teamwork, significantly improving patient satisfaction. Skilled in infection control and leadership, I consistently prioritized patient safety and well-being.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Coordinator
Meridian Hospital
Houston, TX
01.2025 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Nursing Assistant
ECU Health Medical Center
Greenville, NC
12.2023 - 10.2024
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Conducted regular rounds to check on patients' safety and proactively address issues
Restaurant Hostess
La Rancherita
Greenville, NC
08.2021 - 04.2023
- Greeted customers and escorted them to their tables
- Assigned seating arrangements based on customer preferences and restaurant policies
- Provided menus and answered questions about menu items and specials
Education
High School Diploma -
D.H. Conley High School
07.2023
Skills
- Infection Control
- Direct Patient Care
- Patient Relations
- Electronic Charting
- Vital Sign Monitoring
- Teamwork skills
- Leadership skills
- Care coordination
- Appointment scheduling
- Database management
- HIPAA compliance
- Team collaboration
Certification
- Basic Life Support CPR
- First Aid certified
- Certified Nursing Assistant
Languages
Spanish
Full Professional
Timeline
Care Coordinator
Meridian Hospital
01.2025 - Current
Nursing Assistant
ECU Health Medical Center
12.2023 - 10.2024
Restaurant Hostess
La Rancherita
08.2021 - 04.2023
High School Diploma -
D.H. Conley High School
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