Summary
Overview
Work History
Education
Skills
Certification
Projects
Affiliations
Languages
References
Timeline
Generic

Norma P. Torres

North Hollywood,CA

Summary

Property Manager with over 8 years of experience in residential property management and customer service. Expertise in overseeing daily operations, resolving tenant issues, and ensuring lease compliance, resulting in high occupancy rates and tenant satisfaction. Skilled in managing on-site teams, conducting property inspections, and maintaining effective communication with ownership and management. Focused on creating safe and welcoming communities through proactive management and responsive service.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Resident and Field Operations Manager

PAC PROPERTIES
12.2016 - 01.2025
  • Responsible for overseeing the daily operations of assigned residential properties, ensuring they are well-maintained, compliant, and tenant-focused. This role involves conducting regular property inspections, managing maintenance and vendor services, and enforcing lease terms and community policies.
  • Addressed tenant concerns, performed unit inspections, and ensured prompt resolution of maintenance and operational issues across multiple properties. Provided strong customer service and served as the primary point of contact for residents, fostering a positive living environment, handling inquiries and disputes professionally, and promoting tenant retention through effective communication and community engagement.
  • Responsible for daily reporting on property performance, ensuring compliance with relevant laws and regulations. This multifaceted role combined property management expertise with hands-on fieldwork and a high level of customer service to enhance the tenant experience and property performance.
  • Key strengths include:
  • Strong leadership and organizational skills
  • Conflict resolution and tenant retention

BOOKKEEPER

HARBOR COMPOUNDING PHARMACY
01.2011 - 01.2018
  • Responsible financial data and compliance by maintaining accurate books on accounts payable/ receivable, payroll, daily financial entries and reconciliations. Perform daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments.

Document Control- LA County Contract

GKK WORKS
Los Angeles County
01.2007 - 01.2011
  • Establish, implement, and coordinate the Project Document Control (PDC) function for recording, distributing and filing of all project documentation in Contract Manager(Expedition); allowing members of the construction management team, architects and contractors to share up-to-the-minute information about construction progress.
  • Responsible for the day-to-day Document Control on assigned projects. (see page 3 for list of LA- County projects)
  • Management of the document control training and direction of personnel involved in the projects document control, Los Angeles County and external users.
  • Undertake regular reviews and assessments for all personnel working within document control.
  • Secure Bid Bonds and Insurance Certificates
  • Assist and provide support to Maintenance Department
  • Project Team Coordinator for assigned tasks and meetings
  • Train employees to perform job duties
  • Review and processes payment applications and supporting documentation for Architects, Environmental, and Contractors
  • Review and process Change Orders to ensure compliance with contract specifications (municipal, district and private), RFIs, RFPs and RFQs.
  • Complete special assignments and reports assigned by Project Manager
  • Types, format and review board agenda and bulletins.

Public Relations Assistant-Volunteer

Latino Engineers Architects Developers Society (LEADS)
01.2003 - 01.2007
  • Maintain and develop interpersonal relations with the community through open communication addressing business, and consumer needs and concerns.
  • Function as a communications Liaison for media to include press releases on upcoming organization activities.
  • Interface and negotiate with all levels of the organization and the community including Board of Trustees, Executives, as well as local, state officials.
  • Provided assistance with writing, PR campaigns and administrative support.

Education

AA Degree -

Glendale Community College
Glendale, CA
01.2001

Skills

  • Excellent problem-solving, organizational, communication, and time management skills
  • Outstanding proficiency in MS Word, PowerPoint, Excel, MS Outlook, AppFolio, Property Meld, and XP Contract Manager (Expedition)

Certification

Glendale Career College, Glendale, CA

  • Computerized Office Assistant certificate 2002

Projects

Will Rogers State Beach, Dockweiler Youth Center, La Cresenta Library, Acton Agua Dulce Library, East Los Angeles Civic Center Renovation, Acton County Park, Basset Park General Improvements, Loma Alta/ Pool / Pool Bldg Renovation, Marina Seawall Repair, Jake Kuredjian Park General Improvements, Placerita Canyon - (a) New Water System (b) Red Cabin (c)Bridge

Affiliations

Peruvian Consulate - Honorary Member Service Award

Latino Architect & Engineers - Service Award

Languages

Spanish
Professional

References

References available upon request.

Timeline

Resident and Field Operations Manager

PAC PROPERTIES
12.2016 - 01.2025

BOOKKEEPER

HARBOR COMPOUNDING PHARMACY
01.2011 - 01.2018

Document Control- LA County Contract

GKK WORKS
01.2007 - 01.2011

Public Relations Assistant-Volunteer

Latino Engineers Architects Developers Society (LEADS)
01.2003 - 01.2007

AA Degree -

Glendale Community College

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