Norma Quinones
Longmont,CO
Summary
Accomplished Nursing Services Program Manager at Clinica Family Health and Wellness, adept in project management and team leadership. Proficient in Spanish, demonstrating exceptional cultural sensitivity and problem-solving skills. Achieved significant milestones in healthcare delivery and team development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to NIMAA and New MA Training. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through employee development and growth. Customer-focused professional with successful 28-year career in nursing/medical assistant management sector. Dedicated Community Health professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-oriented team player. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Proficient Nursing Services Program Manager delivering encouragement and feedback to help employees be successful. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
32
32
years of professional experience
Work History
Nursing Services Program Manager
Clinica Family Health and Wellness
03.2016 - Current
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Participated in the infection prevention team
- Managed employee health team.
- NIMAA (National Institute of Medical Assistant Advancement) program coordinator
- Coached team members on productivity strategies to accomplish challenging goals.
- Championed best practices in project management, fostering a culture of continuous improvement.
Medical Assistant
Clinica Family Health
09.1992 - 1996
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Trained new Medical Assistants
- Preceptor to Medical Assistant students
- Performed medical records management, including filing, organizing and scanning documents.
Nurse Tam Manager
Clinca Family Health
01.2000 - 08.2016
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Oversight of the Medical Assistant schedules.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Mentored new nursing and MA staff members, fostering teamwork and improving unit efficiency.
- Participated in project management and implementation
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Contributed to cost-saving initiatives by identifying areas for waste reduction without compromising patient care quality.
- Participated in development of MA standing Orders for in-house med administration. Medical Assistant Standing Orders and Med. Refill Guidelines.
- Coach staff using Motivational Interviewing
- Performed phone triage on incoming patients and determined severity of injuries and illnesses.
Assistant Nurse Manager
Clinica Family Health
12.1996 - 04.2002
- Phone and walk-in patient triage
- Successfully managed 9 high functioning Medical Assistants.
- Organized and derived training to new MA hires
- Administered medications, vaccines, and other injections.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Created work schedules for provider coverage.
Education
Some College (No Degree) - LPN Certificate
FRCC (Front Range Community College)
Boulder, COHigh School Diploma -
Skyline High School
Longmont, CO05.1983
Skills
- Problem-Solving
- Project Management
- Detail Orientation
- Event Planning and Execution
- Team leadership and direction
- Proficient in Spanish
- Flexible and Adaptable
- Team training and development
- Cultural Sensitivity
- NextGen proficient
- Proficient in immunization schedule and CIIS
Accomplishments
Successfully transition the organization Employee Health Records to electronic medical records.
Implemented The NIMAA (National Institution for Medical Assistant Advancement) program organization wide.
Timeline
Nursing Services Program Manager
Clinica Family Health and Wellness
03.2016 - Current
Nurse Tam Manager
Clinca Family Health
01.2000 - 08.2016
Assistant Nurse Manager
Clinica Family Health
12.1996 - 04.2002
Medical Assistant
Clinica Family Health
09.1992 - 1996
Some College (No Degree) - LPN Certificate
FRCC (Front Range Community College)
High School Diploma -
Skyline High School
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