Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Norma  Quinones

Norma Quinones

Las Vegas,NV

Summary

Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Food Server

ARIA Resort & Casino Las Vegas
12.2009 - Current
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Cultivated warm relationships with regular customers.
  • Elevated customer satisfaction through followup and enthusiastic customer service.

Order Taker and Cashier

Planet Hollywood Resort And Casino
02.2001 - 07.2007
  • Entered orders into computer system quickly and in proper sequence.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Described menu items in detail and educated customers about meal options.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
  • Accurately performed cash register operations to process and receive payments and issue change.

Registered Nurse

UMC Hospital
08.1996 - 01.2001
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

Education

Associate Degree In Nursing - Medical Assisting

UNLV
4505 S Maryland P
05.1996

Basic Degree - Make-Up

Garey High School
Pomona, CA
1987

Skills

  • Order Taking
  • Dining Customer Service
  • Food and Beverage Pairings
  • Menu Memorization
  • Recommend Menu Items
  • High-Volume Dining
  • Warm and Friendly
  • Billing and Payment Processing
  • Special Requests and Substitutions
  • Dining Room Organization
  • Banquet Coordination
  • Order Accuracy and Delivery
  • To-Go Order Preparation

Languages

Spanish
Native or Bilingual

Timeline

Food Server

ARIA Resort & Casino Las Vegas
12.2009 - Current

Order Taker and Cashier

Planet Hollywood Resort And Casino
02.2001 - 07.2007

Registered Nurse

UMC Hospital
08.1996 - 01.2001

Associate Degree In Nursing - Medical Assisting

UNLV

Basic Degree - Make-Up

Garey High School
Norma Quinones