Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Quintanilla

San Francisco,CA

Summary

Energetically driving success at Pinnacle Experience, I honed a spotless driving record and mastered safety practices, ensuring passenger comfort and timely service. At Compass Group USA, I elevated customer satisfaction through exceptional service and critical thinking. Skilled in map reading and fostering positive relationships, I excel in fast-paced environments, prioritizing safety and efficiency.

Overview

12
12
years of professional experience

Work History

Bus Driver

Pinnacle Experience
09.2022 - 10.2024
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Developed and maintained positive relationships with passengers and other drivers.

Coffee Shop Worker

Compass Group USA
09.2017 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Food Preparation Worker

Bay Club
01.2013 - 09.2017
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Organized and re-stocked various stations and self-service items.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Monitored and maintained required food temperatures for safety.
  • Lifted and carried heavy materials.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Education

High School Diploma -

Balboa High School
San Francisco, CA

Skills

  • Clean Driving Record
  • Safety practices
  • Map Reading
  • Critical Thinking

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Bus Driver

Pinnacle Experience
09.2022 - 10.2024

Coffee Shop Worker

Compass Group USA
09.2017 - 09.2022

Food Preparation Worker

Bay Club
01.2013 - 09.2017

High School Diploma -

Balboa High School

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Norma Quintanilla