Norma Ramirez
Fountain Valley,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
Work History
Office Supervisor
Starbridge Widow & Doors
Anaheim, CA
04.2022 - 06.2024
- Created purchase orders, charged credit cards, created invoices for every purchase. Do a monthly report for all the sales and purchases.
- Maintained inventory of office supplies by ordering materials as needed.
- Provided technical support to staff members using computers or other electronic devices.
- Scheduled meetings, in-home appointments, and for vendors to come and see the materials.
- Generated customer statements on a regular basis.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
- Assisted with month-end closing procedures related to billing activities.
Administrative Clerk
Irvine Virtual Office
Irvine, CA
01.2017 - 03.2022
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Directed customer inquiries to appropriate department personnel.
Billing Assistant
Rosa Janitorial Services
Santa Ana
05.2013 - 11.2016
- Entered new customer information into the system, including credit limits and payment terms.
- Processed and submitted invoices for payment in a timely manner.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Maintained accurate records of all transactions processed within the billing system.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Organized, opened and filed incoming mail.
- Assisted with month-end closing procedures related to billing activities.
- Generated customer statements on a regular basis.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Performed data entry into accounting software programs such as QuickBooks.
- Provided excellent customer service when interacting with customers or colleagues.
- Kept records of daily tasks performed on job log sheets.
Education
High School Diploma -
Valley High School
Santa Ana, CA06-2008
Some College (No Degree) - Financial Planning And Services
Santa Ana College
Santa Ana, CASkills
- Scheduling and calendar management
- Contract Negotiations
- Office Administration
- Meeting Coordination
- Employee Relations
- Employee Management
- Credit and collections
- Workload prioritization
- Payroll and budgeting
- Document Management
Timeline
Office Supervisor
Starbridge Widow & Doors
04.2022 - 06.2024
Administrative Clerk
Irvine Virtual Office
01.2017 - 03.2022
Billing Assistant
Rosa Janitorial Services
05.2013 - 11.2016
High School Diploma -
Valley High School
Some College (No Degree) - Financial Planning And Services
Santa Ana College
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