Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
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Norma Ramirez

Rancho Cucamonga,CA

Summary

Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Teams Transaction Support Coordinator

eXp Realty LLC of California
10.2019 - 01.2023
  • Assistant to Team Manager.
  • Prepared daily team production reports for the states of California, Arizona, Alaska, Hawaii, and Nevada for management review.
  • Worked with management and leads with the settlement of challenging transactions on a monthly, quarterly, and yearly basis to meet production goals.
  • Audited closed real estate transactions to ensure that all escrow check amounts were accurate and all parties involved were paid before settlement.
  • Worked closely with escrow and loan officers to resolve check and transaction discrepancies.
  • Coordinated with the Accounting Department on unidentified, orphaned, and uncashed company and agent checks.
  • Coordinated with the Accounting Department to determine if agent commission advances or tech fees are delinquent and placed necessary collections on transactions before sending Escrow Demand.
  • Negotiated and prepared payment plans to reduce agent dues and commission advance delinquencies.
  • Resolved commission disputes, commission demands, and other agent inquiries promptly via email, text, phone, and the Avatar World application.
  • Responsible for accurate and timely initial reviews of Work Queue transactions.
  • Monitored department email service queue and assigned them to corresponding processors.
  • Took ownership of complicated and escalated service requests.
  • Remote (3-D Fully-Immersive, Cloud Office Environment)

Multiple Listing Service Director

Pasadena-Foothills Association of Realtors
06.2008 - 05.2018
  • Staff Lead on a two-year project to organize the conversion of a new Multiple Listing Service platform.
  • Staff Liaison to the Multiple Listing Service and Local Government Relations committees.
  • Provided support and training for Realtor members via phone, email, and in-person one-on-one sessions on over ten real estate applications.
  • Developed policies and procedures to improve customer relations.
  • First point of contact for Brokers with over 200 Realtor Member on roster with the focus on client retention.
  • Prepared Board of Directors meeting minutes and materials.
  • Prepared materials and organized weekly marketing meetings for Realtor members.
  • Processed monthly technology and yearly membership payments via phone.

REALTOR

Progressive Financial Realty
03.2005 - 06.2008
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Education

Certifications - Business Information Technology and Office Administration

Pasadena City College

Skills

  • Attention to detail
  • Bilingual-Spanish
  • Customer Service
  • CRM software
  • Documentation and Record-keeping
  • Google Suite
  • Inbound phone call handling
  • Meeting Coordination
  • Microsoft Office Suite (Excel)
  • Multitasking and Organization
  • Office Administration
  • Project Support
  • Relationship building
  • Report Preparation and Analysis
  • Team Collaboration
  • Tech-Savvy
  • Verbal and Written Communication
  • Workload management

Accomplishments

Pasadena-Foothills Association of REALTORS

  • Staff Lead for the Multiple Listing Service Committee on a two-year project to organize the conversion of a new platform.
  • Developed training procedures for more tech-challenged members with the focus on client retention.
  • Scheduled and conducted many office, group, and one-on-one training sessions.

eXp Realty LLC of California

  • Created Standard Operating Procedures for lead generation portal, bringing down the delinquency rate from over 200 transactions to six every month.
  • Participated in a project to collect over 20 million dollars in delinquent technology fees from agents.

Certification

  • California Salesperson License # 01478376-03/2005-Present
  • Master Property Management Certification- California Association of Realtors

LANGUAGES

Speak, read and translate Spanish.

Timeline

Teams Transaction Support Coordinator

eXp Realty LLC of California
10.2019 - 01.2023

Multiple Listing Service Director

Pasadena-Foothills Association of Realtors
06.2008 - 05.2018

REALTOR

Progressive Financial Realty
03.2005 - 06.2008

Certifications - Business Information Technology and Office Administration

Pasadena City College

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Norma Ramirez