Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Rivera

Albuquerque,NM

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

13
13
years of professional experience

Work History

Manager

McDonald's
03.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Housekeeping Attendant

Ojo Caliente Springs
02.2018 - 03.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

House Cleaner

Peoples
03.2016 - 02.2018
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Manager on Duty

McDonald's
01.2013 - 03.2016
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Boosted team performance by developing customer service training materials and conducting service training.

Housekeeping Manager

Best Western Hotel
02.2010 - 01.2013
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed staff of 10 housekeepers.
  • Worked with front desk to respond promptly to all guest requests.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Completed schedules, shift reports, and other business documentation.

Education

High School Diploma -

Northern New Mexico College
Espanola, NM
01.2020

Skills

  • Responsible
  • Organized
  • Good communication
  • Flexibility
  • Team Work
  • Bilingual

Timeline

Manager

McDonald's
03.2021 - Current

Housekeeping Attendant

Ojo Caliente Springs
02.2018 - 03.2021

House Cleaner

Peoples
03.2016 - 02.2018

Manager on Duty

McDonald's
01.2013 - 03.2016

Housekeeping Manager

Best Western Hotel
02.2010 - 01.2013

High School Diploma -

Northern New Mexico College

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Norma Rivera