Norma Rivera
Las Vegas,NV
Summary
Adept at driving operational success, I excelled as a Floor Manager at Tommy Rocker’s Inc, managing a team of 50, enhancing customer satisfaction, and streamlining inventory management. My leadership, coupled with proficient problem-solving skills, significantly boosted efficiency. Expert in employee management and customer relations, I consistently met productivity targets, ensuring a seamless customer experience.
Overview
23
23
years of professional experience
Work History
Floor Manager-bartender-cage
Tommy Rocker’s Inc
4275 Dean Martin Dr Las Vegas NV
08.1996 - 01.2020
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 20 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Team training and development
- Employee Scheduling
- Safety oversight
- Inventory Management
- Employee Relations
- Complaint resolution
- Department management
- Promotions and Events
- Recruitment and hiring
- Customer Service
- Problem Resolution
- Professional and Courteous
- Scheduling and Coordinating
- Computer Skills
- Shift Scheduling
- Good Judgment
- Documentation And Reporting
- Performance reviewing
- Human Resources Management
- Emergency Response
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Languages
Spanish
Limited Working
Timeline
Floor Manager-bartender-cage
Tommy Rocker’s Inc
08.1996 - 01.2020