Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Rodriguez

San Antonio,TX

Summary

Knowledgeable team member with excellent cash register management and payment processing abilities. Maintain accurate drawers and records with diligent attention to every detail. Offer basic mathematical and advanced time management and organizational skills focused on meeting every business and guest need. Motivated customer relations team member focused on delivering top-notch service to every person. Remain level- headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Proficient computer skills Payment processing Restocking

Overview

8
8
years of professional experience

Work History

Banking Officer

First Convenience Bank
04.2020 - 06.2021
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Supported upper management with employee performance review and policy implementation.
  • Identified customers with additional profit potential and designed action plans to expand relationships.
  • Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.

Customer Service, Service RepresentativeCustomer Service Representative

RepresentativeCustomer, BATA
01.2018 - 04.2020
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Handled customers' advanced needs with properly escalated calls and scheduled service appointments.

Crew/CashierCrew, CashierCrew/Cashier

Bill Miller BBQ
01.2014 - 10.2018
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
  • Satisfied customers with quick and comprehensive support for all needs.
  • Covered multiple store areas by cross-training in different roles.

Education

Commerce -

KIPP University Prep High School
San Antonio, TX
06.2015

Skills

  • Problem Anticipation and Resolution
  • Employee Training Oversight
  • Management of Financial Resources
  • Customer Accounts Management
  • Credit Management
  • Referral Network Development
  • Loan Feasibility Assessment

Timeline

Banking Officer

First Convenience Bank
04.2020 - 06.2021

Customer Service, Service RepresentativeCustomer Service Representative

RepresentativeCustomer, BATA
01.2018 - 04.2020

Crew/CashierCrew, CashierCrew/Cashier

Bill Miller BBQ
01.2014 - 10.2018

Commerce -

KIPP University Prep High School

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Norma Rodriguez