NORMA RODRIGUEZ
SAYREVILLE,NJ
Summary
Hardworking and motivated LASING MANAGER with 20 years of experience and record of success in RENTAL industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
21
21
years of professional experience
Work History
Manager
HILLSIDE ESTATES INC
Sayreville, NJ
01.2003 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed completed work to verify consistency, quality and conformance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Reviewed contracts before signing them on behalf of the organization.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created monthly reports for senior management summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
MANERICAN SCHOOL
GUAYAQUIL- ECUADOR01-2000
Skills
- Workforce Management
- Strategic Planning
- Staff Management
- Schedule Preparation
- Team Leadership
- Sales Techniques
- Customer Relationship Management (CRM)
- Verbal and Written Communication
Languages
Spanish
Professional
References
References available upon request.
Timeline
Manager
HILLSIDE ESTATES INC
01.2003 - Current
High School Diploma -
MANERICAN SCHOOL
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