Norma P Rodriguez
San Juan,Texas
Summary
Retail Sales professional versed in product placement and merchandising offering +25 years experience in banking, retail customer service management and Sales Consultant experience. Focused on exceeding expectations and building customer loyalty.
Overview
22
22
years of professional experience
Work History
Border Patrol Processing Coordinator
United States Border Patrol
07.2022 - Current
- Coordinated processing schedules to ensure timely delivery of services.
- Improved workflow efficiency by organizing tasks and delegating responsibilities.
- Managed daily operations for streamlined processing and reduced delays.
- Enhanced team communication with clear guidelines and regular updates.
- Maintained high standards of quality, overseeing processing tasks.
- Implemented best practices to elevate processing accuracy.
- Analyzed process bottlenecks for continuous improvement.
- Trained team members to improve processing skills and efficiency.
- Collaborated with departments to align goals and processing objectives.
- Resolved processing issues, ensuring uninterrupted service delivery.
- Conducted audits to identify and rectify processing discrepancies.
- Reduced processing time with effective prioritization of tasks.
- Collaborated with colleagues on process improvement initiatives that increased accuracy while reducing processing timeframes.
Sales Consultant
LFD, McAllen
03.2019 - Current
- Responsible for taking care of the customers that come in the store and provide the ultimate best customer service
- In charge of an area of the store, maintain it clean, change prices every month and make sure that all clearance is priced correctly
- (956)682-1441
Operations Manager
Academy Sports + Outdoors, Pharr-Texas
01.2015 - 11.2018
- Responsible for securing the building and all assets of Academy; responsible for implementing all LP merchandising guidelines to all departments
- Monitors and enforces company policies, procedures and safety rules
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervises, directs department team leads, associates, identifies department priorities and assign tasks
- In charge of the Safety Committee, charge of all compliance issues and4473 Audits
- In charge of delegating to all Managers our LMS % and making sure that we are in compliance with all of our training modules
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Manager the front end staffing issues and assists with other departmental staffing issues; recruit new hires, interviews potential staff, suggests pay increases, conduct performance reviews and provide/organize training
Softlines/Operations Manager
Academy Sports + Outdoors, Edinburg & McAllen, Texas
06.2008 - 10.2008
- Communicate and give clear exceptions and goals to each team member, Work with the management team to implement the proper division of responsibilities
- Streamlined operational processes, resulting in improved efficiency and cost savings.
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Responsible for securing the building and all assets of Academy; responsible for implementing all LP and merchandising guidelines to all departments
- Monitors and enforces company policies, procedures and safety rules
- In charge of the Safety Committee charge of all compliance issues and4473 Audits
- In charge of delegating to all Managers our LMS % and making sure that we are in compliance with all of our training modules
- Audits all departmental processed and procedures of Academy Sports + Outdoors
- Recognized and reward outstanding work performance to cultivate positive and collaborative customer service culture
- Coordinated cross-departmental teams to enhance project delivery and meet organizational goals.
Assistant Manager
Wal-Mart Supercenter, Palmhurst Texas
02.2003 - 06.2008
- Trained new associates in their new role with the company
- Handed all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School -
Rio Grande City High School
05.1993
Skills
- Customer Oriented
- Active Listening Skills
- Computer literate
- Fluent in English and Spanish
- MOtivated Team PLayer
- POS system Knowledge
- Merchandising
- Conflict resolution
- Communications-effective listening, speaking, reading and writing Skills
- Strong Computer-Manager PC, symbol unit, internet applications
- Marketing and Promotions
- Project coordination
- Workflow management
- Process improvement
- Data entry
- Task prioritization
- Document control
- Communication skills
- Problem solving
- Time management
LANGUAGES
English and Spanish
Accomplishments
- Promoted to Manager in Training2003
- Safety Manager Wal-Mart2005-2008
- Safety Manager2009-2015 Academy Sports + Outdoors Store Director University
Timeline
Border Patrol Processing Coordinator
United States Border Patrol
07.2022 - Current
Sales Consultant
LFD, McAllen
03.2019 - Current
Operations Manager
Academy Sports + Outdoors, Pharr-Texas
01.2015 - 11.2018
Softlines/Operations Manager
Academy Sports + Outdoors, Edinburg & McAllen, Texas
06.2008 - 10.2008
Assistant Manager
Wal-Mart Supercenter, Palmhurst Texas
02.2003 - 06.2008
High School -
Rio Grande City High School
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