Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NORMA RODRIGUEZ

Huntington Park,CA

Summary

Dynamic On-Site Property Manager with proven success, enhancing tenant satisfaction through effective communication and problem-solving. Skilled in Yardi and property maintenance, I fostered a positive community atmosphere, reducing turnover and ensuring compliance with fair housing laws. Committed to delivering exceptional customer service and building strong tenant relationships. Would like to live on-site do to being a single mother that wants to succeed.

Overview

13
13
years of professional experience

Work History

On-Site Property Manager

National CORE
07.2024 - Current
  • Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
  • Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
  • Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
  • Managed daily operations
  • Enhanced property appearance with regular inspections and proactive maintenance.
  • Collaborated with property owners to develop long-term strategies for property improvement and profitability.
  • Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
  • Reduced tenant turnover by fostering a positive community atmosphere within the property.
  • Maintained detailed documentation of all incidents occurring at the property, providing clear records for future reference when needed.
  • Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
  • Maintained accurate financial records, facilitating budget management and expense tracking.
  • Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
  • Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
  • Coordinated with vendors to ensure timely completion of repairs and property improvements.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Completed annual rent calculations using housing database software.

On-Site Property Manager

Levine Management Group
08.2016 - 07.2024
  • Senior apartments 51 Units
  • Responsible for daily operations of the property.
  • Preparing work orders on Yardi for units and vendors.
  • Conduct and complete timely all mandatory Annual Recertification's/ TCAC.
  • Processing payments, rent collection.
  • Preforming Unit and Building Inspections and filling vacancies.
  • Maintaining Inventory for turnovers and maintaining apartments in acceptable level.
  • Good relationship with residents and enforcing community rules and regulations.

Assistant Manager

Carrer Strategies Temp Agency
02.2012 - 12.2013
  • TCAC and HUD for 140 units
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

Education

High School Diploma -

Garfield High School
Los Angeles, CA
01-1999

Skills

  • Yardi
  • TCAC
  • Tenant relations
  • Rent collection
  • Fair housing laws
  • Property maintenance
  • Lease administration
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication
  • Team collaboration
  • Decision-making
  • Microsoft office
  • Leasing and sales
  • Multi-family property management
  • Data entry
  • Self motivation
  • Employee motivation and guidance
  • Work planning

Languages

Spanish
English

Timeline

On-Site Property Manager

National CORE
07.2024 - Current

On-Site Property Manager

Levine Management Group
08.2016 - 07.2024

Assistant Manager

Carrer Strategies Temp Agency
02.2012 - 12.2013

High School Diploma -

Garfield High School

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NORMA RODRIGUEZ