NORMA RODRIGUEZ
San Antonio,TX
Summary
Seeking a position in healthcare as a Credentialing Specialist / Onboarding Coordinator, dedicated to supporting providers and allied health professionals within federal government medical facilities or the private sector. Committed to regulatory compliance, provider support, and operational excellence.
Overview
36
36
years of professional experience
Work History
Senior Credentialing Specialist
Bestica
11.2021 - Current
- Conduct primary source verification and credentialing for Air Force, Army, Navy, and VA healthcare personnel.
- Monitor expirable documents, generate reports, and notify providers and admin staff
- Maintain tracking spreadsheet for timeline process, maintain Modification of contract spreadsheet, maintain tracking of new candidates from credentialing to security timeline process.
- Ensure compliance with Joint Commission, NCQA, CMS, and federal/state policies.
- Maintain credentialing database and support internal/external stakeholders in real time.
- Payroll processing and PTO/Sick time tracking management
Credentialing Specialist / Healthcare Recruiter
VESA Health & Technology
12.2016 - 11.2021
- Managed credentialing for healthcare workers across various military branches and the VA.
- Maintained provider files, conducted background checks, and ensured up-to-date compliance documentation.
- Achieved Joint Commission Accreditation for the company in 2018.
- Handled full-cycle recruiting, job posting, and candidate processing across clinical and non-clinical roles.
- Used Bluesky credentialing system and various Microsoft programs.
Patient Caregiver (Part-time)
Amada Senior Care North
10.2017 - 02.2018
- Provided in-home support for seniors, including hygiene, meal prep, mobility assistance, and companionship.
Recruiter / Credentialing Coordinator
Washington-Harris Group, Inc.
10.2014 - 12.2016
- Recruited and credentialed healthcare providers for military medical facilities.
- Managed compliance, background checks, and contract documentation.
- Maintained a candidate pipeline and supported Government Services operations.
- Utilized Bluesky credentialing system.
Physician Recruiter
Terra Health Inc.
01.2014 - 09.2014
- Recruited and credentialed healthcare providers for military medical facilities.
- Managed compliance, background checks, and contract documentation.
- Maintained a candidate pipeline and supported Government Services operations.
- Utilized Bluesky credentialing system.
Consultant / Program Manager
Altos Federal Group, Inc.
04.2002 - 12.2013
- Directed credentialing, staffing, and onboarding for government healthcare contracts.
- Managed invoicing, project reporting, and contract compliance.
- Supported provider onboarding and served as alternate credentialing specialist.
- Used Deltek, OpenHire, and MaxHire systems.
Staffing Coordinator
Brit-Tex
11.2001 - 04.2002
- Coordinated home health care staffing and supported case managers in patient care delivery.
Staffing Coordinator
Care Staff of San Antonio
03.2001 - 11.2001
- Managed staffing for hospitals, clinics, and nursing homes.
- Oversaw credentialing and processed payroll for field staff.
Staffing Coordinator
Medical Business Consultants
03.2000 - 03.2001
- Founded and managed a new supplemental staffing division.
- Coordinated field staff payroll and credentialing compliance.
Staffing Coordinator
Nursefinders
02.1996 - 03.2000
- Oversaw credentialing, staffing, and payroll processes.
- Maintained and organized patient records and ensured regulatory compliance.
Staffing Coordinator / Certified Nurse Aide
I.H.S / Signature Home Health
07.1989 - 02.1996
- Managed billing, collections, and credentialing.
- Provided direct patient care, ADLs support and documented vital health data.
Education
Certified Nurse Aide Training -
West Avenue CNA Academy
01.2014
Certified Nursing Assistant - undefined
H & S Associates
01.1991
Medical Records Clerk / Health Unit Clerk - undefined
Mansfield Business School
01.1989
Skills
- Credentialing Systems: Bluesky, SmartSearch, Deltek, OpenHire, MaxHire
- Tools: Microsoft Office (Word, Excel, Outlook), Applicant Tracking Systems
- Regulatory Knowledge: Joint Commission, NCQA, CMS, HIPAA
Accomplishments
- 2002–2013: Launched and managed a satellite office in the San Antonio area, overseeing multiple awarded government contracts.
- 2000–2001: Established a supplemental staffing department within an established company, expanding business opportunities across healthcare sectors.
- Achieved Joint Commission Accreditation for the Vesa Health in 2018
- Achieved Joint Commission Accreditation for Bestica in 2022 and re-accreditation in 2024
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteTimeline
Senior Credentialing Specialist
Bestica
11.2021 - Current
Patient Caregiver (Part-time)
Amada Senior Care North
10.2017 - 02.2018
Credentialing Specialist / Healthcare Recruiter
VESA Health & Technology
12.2016 - 11.2021
Recruiter / Credentialing Coordinator
Washington-Harris Group, Inc.
10.2014 - 12.2016
Physician Recruiter
Terra Health Inc.
01.2014 - 09.2014
Consultant / Program Manager
Altos Federal Group, Inc.
04.2002 - 12.2013
Staffing Coordinator
Brit-Tex
11.2001 - 04.2002
Staffing Coordinator
Care Staff of San Antonio
03.2001 - 11.2001
Staffing Coordinator
Medical Business Consultants
03.2000 - 03.2001
Staffing Coordinator
Nursefinders
02.1996 - 03.2000
Staffing Coordinator / Certified Nurse Aide
I.H.S / Signature Home Health
07.1989 - 02.1996
Certified Nursing Assistant - undefined
H & S Associates
Medical Records Clerk / Health Unit Clerk - undefined
Mansfield Business School
Certified Nurse Aide Training -
West Avenue CNA Academy