Norma Romero
Stockton,CA
Summary
Dynamic Supervisor with a proven track record at Goodwill of San Joaquin Valley, enhancing team productivity through effective leadership and quality control techniques. Skilled in problem-solving and fostering collaboration, I implemented cost-saving measures that significantly improved operational efficiency while maintaining high safety standards. Committed to driving success and professional development within teams.
Overview
26
26
years of professional experience
Work History
Supervisor
Goodwill Of San Joaquin Valley Oaquin
Lodi, CA
02.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Inventory Quality Control Specialist
Amazon
Stockton, CA
10.2019 - 02.2023
- Performed root cause analysis on recurring issues within the supply chain, implementing changes that bolstered overall performance.
- Reduced instances of overstocking or low stock levels by monitoring trends and adjusting purchasing decisions accordingly.
- Assisted in annual physical inventory counts, resulting in improved efficiency and accurate recordkeeping.
- Managed relationships with vendors for timely delivery of products while adhering to quality standards.
- Leveraged strong analytical skills to identify patterns in data that led to improvements in inventory accuracy.
- Developed internal guidelines for consistent handling and storage procedures that reduced incidents of damage or spoilage.
- Enhanced warehouse organization for efficient product retrieval, streamlining the inventory management process.
- Improved inventory accuracy by conducting regular quality control checks and maintaining detailed records.
- Collaborated with team members to identify potential areas of improvement within the inventory system, leading to increased productivity.
- Completed physical inventory counts each month.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Reviewed production processes and identified potential quality issues.
- Conducted thorough investigations into reported discrepancies between physical inventory counts and system records, providing accurate reconciliations.
- Trained new employees on proper procedures for maintaining inventory quality control, fostering a knowledgeable workforce.
- Maintained compliance with safety standards and regulations during daily operations, contributing to a safe working environment.
- Implemented corrective actions based on audit findings, strengthening the integrity of the inventory system.
Key Carrier
Save Mart
Stockton, CA
07.1999 - 01.2018
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma - General Studies
Franklin High School
4600 E Fremont 06.1998
Skills
- Quality control techniques
- Warehouse Operations
- Material Handling Equipment
- Product identification
- Cycle counting
- Teamwork and Collaboration
- Attention to Detail
- Warehouse Organization
- Material Handling
- Heavy Lifting
- Order picking and processing
- Forklift Operation
- Inventory Counts
- Inventory organization
- Inventory Accounts Reconciliation
- Error Adjustments
- Digital and Physical Counts
- Inventory Control
- Inventory Tracking
- Discrepancy Investigation
- Quality Procedures
- Basic Math
- Cycle Counts
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Quality Issue Identification
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Attentive and Observant
- Safety Compliance
- Relationship Building
- Safety Procedures
- Quality Control Data Compilation
- Self Motivation
- Attention to detail
- Decision-making
- Staff management
- Customer service
- Goal oriented
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Staff discipline
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Policy enforcement
- Project planning
- Priority management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Goodwill Of San Joaquin Valley Oaquin
02.2025 - Current
Inventory Quality Control Specialist
Amazon
10.2019 - 02.2023
Key Carrier
Save Mart
07.1999 - 01.2018
High School Diploma - General Studies
Franklin High School