Norma Salgado
Lakeland
Summary
Bilingual (English/Spanish) Certified Medical Assistant with hands-on training through a 15 week externship and over one year of healthcare-related customer service experience. Skilled in medical terminology, patient communication, and HIPAA compliance. Passionate about providing empathetic, patient-cantered care and supporting providers in a fast-paced, remote environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Externship
Stepful Medical Assistant Program
05.2024 - 04.2025
- Assisted with patient intake and documentation in compliance with HIPAA guidelines.
- Learned to communicate effectively with patients and providers in person and remotely.
- Gained experience in medical terminology, EHR use, and clinical support tasks.
Healthcare Customer Service Representative
ContinuumGlobal
03.2023 - 04.2024
- Provided customer service support for healthcare patients, answering questions and directing them to appropriate recourses.
- Maintained confidentiality when handling patient-related information.
- Assisted English and Spanish-speaking patients with service-related concerns in a compassionate and professional manner.
Education
High School Diploma -
Colegio Lazaro Educativo
05-2012
Certified Medical Assistant -
Stepful
04-2024
Skills
Patient Communication ( Chat, Email, Phone )
Electronic Health Records (EHR)
HIPAA & Confidentiality Compliance
Healthcare Customer Service
Medical Terminology Knowledge
Certification
National Healthcareer Association Certified Clinical Medical Assistant - 2025
Timeline
Externship
Stepful Medical Assistant Program
05.2024 - 04.2025
Healthcare Customer Service Representative
ContinuumGlobal
03.2023 - 04.2024
High School Diploma -
Colegio Lazaro Educativo
Certified Medical Assistant -
Stepful
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