Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Sanchez

Houston,Texas

Summary

Goal-oriented associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Determined and outgoing with specialized knowledge in Customer Service.

Overview

11
11
years of professional experience

Work History

Commercial Inside Sales Support

Carrier Enterprise
09.2018 - Current
  • Developing and preparing sales materials, presentations, and proposals to effectively communicate the value proposition of the company's products or services
  • Assisting with the processing of customer orders, ensuring accurate and timely order entry, and coordinating with other departments to fulfill customer requests
  • Providing post-sales support to customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction
  • Collaborating with sales representatives, sales managers, and other team members to coordinate sales activities, share information, and ensure alignment on sales strategies and goals
  • Proficient in using software builder Ecat to generate accurate submittals for the customers, ensuring efficiency and precision in the submission process.

ISE Bid Coordinator

  • Collecting and reviewing all necessary bid documents, including specifications, mechanical plans, addendums, and other relevant materials
  • Monitor multiple bid lists from multiple contractors, have attention to detail and knowledge and familiarity with equipment shown in schedules to determine projects our company can participate in
  • Manage bid timelines by submitting projects in Bidtracer, ensure all deadlines are met and submissions are addressed in timely manner.

E-commerce

  • Monitor new enrolling customers through Salesforce and create their online account for the company's website
  • Manage customer service inquiries, complaints, and order fulfillments in timely manner via chat
  • Resolving issues, assisting in part finding and providing excellent customer support
  • Monitor and analyze website performance metrics to identify areas for improvement to enhance customer engagement
  • Scheduled demos to ensure customer it is user-friendly, visually appealing, and optimized for search engines
  • Suggested and implemented process enhancements, while providing clear and detailed product information.

Child Care Worker

Little Bo Peep Day Care
10.2017 - 08.2018
  • Supervise and monitor the safety of children in their care, as well as help children keep good hygiene
  • Organize activities or implement a curriculum that allows children to learn about the world and explore interests
  • Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
  • Keep record of children's progress, routines, and interests
  • Meet with parents to discuss business operations and child care rules; created and reviewed checklists with parents regarding child-specific issues.

Customer Service Representative

Reliant Energy
09.2015 - 07.2017
  • Handle incoming calls from customers in a confident and professional manner to provide the caller with an excellent service experience
  • Responsible for ensuring the customer is fully informed and has complete understanding of the process they undertake when renewing or changing electricity plan
  • Handle and help customers resolve issues with billing and taking payments daily
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner
  • Maintained and exceeded daily sales and monthly goals.

Sales Associate

Champs
03.2015 - 08.2015
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Place special orders or call other stores to find desired items
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Exchange merchandise for customers and accept returns.

Third Party Verification Agent

Service Works Management
08.2012 - 01.2015
  • Handle incoming calls from Field Sales Reps and Consumers in a confident and professional manner to provide the caller with an excellent service experience
  • Accurately enter data into the TPV system including detailed and relevant notes
  • Achieve Average call handling time as per client Service Level Agreements
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Document all call information according to standard operating procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Place outbound calls to collect payment for past due invoices.

Education

Associates of Science -

Houston Community College

Skills

  • Bilingual
  • Strong verbal communication
  • Skilled in call center operations
  • Strong problem solving aptitude
  • Strong computer skills (Microsoft Outlook, Word, Excel and PowerPoint)
  • Excellent comprehension and retention
  • Quickly adapt to new employment guidelines and procedures

Timeline

Commercial Inside Sales Support

Carrier Enterprise
09.2018 - Current

Child Care Worker

Little Bo Peep Day Care
10.2017 - 08.2018

Customer Service Representative

Reliant Energy
09.2015 - 07.2017

Sales Associate

Champs
03.2015 - 08.2015

Third Party Verification Agent

Service Works Management
08.2012 - 01.2015

ISE Bid Coordinator

E-commerce

Associates of Science -

Houston Community College

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Norma Sanchez