Norma Sanchez

Expirience Housekeeping management Professional With Over 15 Years Of Experience in Hospitality and Property management. Proven expertise in overseeing housekeeping operations,managing teams,ensuring cleanliness and quality standards, and providing exceptional customer service.

Strong leadership skills with a track record of improving operational efficiency and employee performance.

[Norma A Sanchez]

Experience

Housekeeper Manager

SENTRALAustin, texas with the company  Integrative Environmental Systems

2022– Present

•    Lead and manage housekeeping staff to maintain high-quality standards for cleanliness and organization.

•    Oversee day-to-day operations, including scheduling, training, and evaluating housekeeping staff.

•    Ensure compliance with safety and sanitation policies, enhancing guest satisfaction and property standards.

•    Manage inventory of cleaning supplies and ensure cost-effective operations.

Manager

Commodore Perry Estate, Austin, Texas

2018 – 2019

•    Promoted from Assistant Manager to Manager after one year of exemplary service.

•    Supervised housekeeping operations and staff, ensuring high standards of cleanliness and customer satisfaction.

•    Conducted regular staff training and performance evaluations.

•    Collaborated with other department managers to maintain overall hotel operations efficiency.

Assistant Manager

Commodore Perry Estate, Austin, Texas

2017 – 2018

•    Assisted in managing day-to-day housekeeping operations, including staff supervision, inventory control, and quality assurance.

•    Helped develop new policies and procedures that improved housekeeping efficiency and guest satisfaction.

Housekeeper Supervisor

Querencia Barton Creek, Austin, Texas

2009 – 2017

•    Supervised a team of housekeepers, ensuring high standards of cleanliness across the property.

•    Trained new staff and conducted regular quality control inspections.

•    Managed daily operations, including scheduling and inventory control.

Housekeeper Supervisor

Barton Creek Hotel, Austin, Texas

2004 – 2009

•    Coordinated housekeeping staff to maintain a clean, safe, and welcoming environment for hotel guests.

•    Provided support and training to ensure the consistent delivery of quality services.

•    Conducted regular audits to maintain hotel cleanliness and efficiency.