Dynamic professional with a strong background in customer service and cash handling at HEB. Recognized for building lasting customer relationships and enhancing satisfaction through effective communication and problem-solving. Proven ability to manage cash registers accurately while demonstrating reliability and teamwork, contributing to a positive shopping experience and repeat business.
Work History
Cashier
HEB
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Substitute Teacher
Brownsville Independent School District
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Supervised lunchroom and recess activities.
Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.