Norma Santiago
Mulberry,FL
Summary
Experienced with front desk operations, and administrative tasks. I have strong skills in critical thinking with a desire to take on new challenges.
A highly dependable worker, organized, proactive and punctual with detail-oriented mentality. Always proficient at decision making while maintaining a high level of ownership.
Overview
15
15
years of professional experience
Work History
Insurance Claims / Front Office Assistant
Toothcahose
Plant City, FL
06.2019 - Current
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Researched and resolved routine and complex issues.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to dental staff.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
Customer Service Representative
Suncoast Community Heath Center
12.2015 - 06.2019
- Collaborated with e-cW system to streamline processes.
- Handled appointment logistics for a network of 50 SCHC providers.
- Oversaw TEL Encounter operations.
- Enhanced communication through a streamlined e-messenger platform.
- Facilitated efficient transfer of medical records.
- Screen calls for Dental Dept
- Directed document management operations for a twelve-month period.
- Coordinated fax document management across SCHC clinics.
- Distributed patient records to Dr.
- Proven ability to learn quickly and adapt to new situations.
Shipping Department Manager / Quality Control Department Management
Tess on the Run
Dover, FL
02.2011 - 08.2015
- Manage the day-to-day operations to consistently exceed sales.
- Properly Packaged & shipped customers package via USPS, FedEx, and International.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Led team in quality control department.
- Inspected incoming and outgoing materials for accuracy and quality.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Facilitated smoother product launches by closely monitoring pre-release testing and making necessary quality adjustments.
- Operated and maintained testing equipment.
Lead Key Holder
Harry & David
Tampa, FL
05.2010 - 12.2010
- Maintain a high level of excellence in safety operations & compliance
- Expense and operated income plan.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Spearheaded weekly team meetings focused on reviewing performance metrics, setting goals and addressing any concerns or areas for improvement.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
High School Diploma - undefined
Durant High School
A.A - Liberal Arts & Science
05.2015
Skills
- Time management
- Data entry
- Administrative skills
- Document management
- Insurance verification
- Attention to detail
- Organization and time management
- Verbal communication
Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Mixteco
Native or Bilingual
Timeline
Insurance Claims / Front Office Assistant
Toothcahose
06.2019 - Current
Customer Service Representative
Suncoast Community Heath Center
12.2015 - 06.2019
Shipping Department Manager / Quality Control Department Management
Tess on the Run
02.2011 - 08.2015
Lead Key Holder
Harry & David
05.2010 - 12.2010
High School Diploma - undefined
Durant High School