Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Norma Santibanez

Harlingen,TX

Summary

Dynamic professional with a proven track record at ACCT, excelling in customer service and problem resolution. Leveraged active listening and critical thinking to enhance customer satisfaction and loyalty. Proficient in data entry and computer systems, adept at adapting to new processes, and committed to delivering exceptional service and support.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

ACCT
10.2018 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Adapted quickly to new systems and processes, ensuring seamless support during high-demand periods.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Peer Case Worker

Tropical
03.2010 - 10.2018
  • Coordinated resources and referrals to support client access to essential services.
  • Developed and implemented individualized care plans for diverse family needs.
  • Facilitated workshops on parenting skills, conflict resolution, and financial literacy.
  • Advocated for client needs within community organizations and government agencies.

Education

Certificate - Medical Assistant

Southern Careers Institute
TX
03-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Computer proficiency
  • Call center experience

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

ACCT
10.2018 - Current

Peer Case Worker

Tropical
03.2010 - 10.2018

Certificate - Medical Assistant

Southern Careers Institute

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Norma Santibanez