Norma Sheridan
Douglassville,PA
Summary
Personable Office Administrator with over 25 ears of experience
prioritizing multiple tasks managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Detail-oriented team player with strong organizational skills.
Overview
30
30
years of professional experience
Work History
Office Administrative Assistant
Century 21 Norris Valley Forge
08.2006 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Travel Agent
GTA Travel
04.1995 - 07.2006
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Associated Travel School
Coral Gables, FLHigh School Diploma -
Bellevue High School
Pittsburgh PASkills
- Microsoft office
- Document preparation
- File organization
- Document scanning
- Confidentiality handling
- Telephone reception
- File management
- Travel coordination
- Multitasking and organization
- Team support
- Microsoft Word
- Computer skills
- Microsoft PowerPoint
Timeline
Office Administrative Assistant
Century 21 Norris Valley Forge
08.2006 - Current
Travel Agent
GTA Travel
04.1995 - 07.2006
Associated Travel School
High School Diploma -
Bellevue High School
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