Summary
Overview
Work History
Education
Skills
Timeline
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Norma Sheridan

Douglassville,PA

Summary



Personable Office Administrator with over 25 ears of experience
prioritizing multiple tasks managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Detail-oriented team player with strong organizational skills.

Overview

30
30
years of professional experience

Work History

Office Administrative Assistant

Century 21 Norris Valley Forge
08.2006 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Travel Agent

GTA Travel
04.1995 - 07.2006
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Education

Associated Travel School
Coral Gables, FL

High School Diploma -

Bellevue High School
Pittsburgh PA

Skills

  • Microsoft office
  • Document preparation
  • File organization
  • Document scanning
  • Confidentiality handling
  • Telephone reception
  • File management
  • Travel coordination
  • Multitasking and organization
  • Team support
  • Microsoft Word
  • Computer skills
  • Microsoft PowerPoint

Timeline

Office Administrative Assistant

Century 21 Norris Valley Forge
08.2006 - Current

Travel Agent

GTA Travel
04.1995 - 07.2006

Associated Travel School

High School Diploma -

Bellevue High School

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Norma Sheridan