NORMA SILVA
Title/Escrow Professional
Haslet,TX
Summary
Dedicated and enthusiastic sales and customer service professional, with over 13 years experience. Driven to exceed sales goals , building long term relationships with customers, while delivering positive experiences through high-quality customer care.
Talented business professional knowledgeable about overseeing the real estate closing process. Organized and industrious with a superior work ethic and results-oriented nature. Expertise in Qualia, Aim, Title work place, Ramquest, and Vinca.
Proficient Escrow Officer familiar with real estate contract standards, lender guidelines and title requirements. Meticulous and systematic with excellent judgment. Desiring a permanent role with a growing team. Efficient and personable Escrow Officer with almost 2 years of experience making complex real estate transactions seamless for buyers, sellers and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately. Team player with history of smooth closings and repeat customers. Successful at putting together closing paperwork, evaluating information and documenting actions. Knowledgeable about researching and resolving problems. Completes high-quality work in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Escrow Officer
Old Republic National Title Insurance Company
REMOTE, TX
01.2021 - 04.2023
- Approve ALTA’S, T-64’s: CD’s, and settlement statements, loan packages and other documents as necessary and in accordance with closing instructions.
- Reviewed commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Reviewed documents for accuracy and verified funds.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Consulted with title department to resolve tax liens, boundary disputes and encroachments.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Checked signatures and legal descriptions for accuracy and integrity.
ESCROW ASSISTANT
DHI TITLE AGENCY FOR DR HORTON
FORT WORTH, TX
11.2019 - 11.2021
- Completed skilled administrative work to support all office staff and operational requirements.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Promptly answered multi-line phone system and greeted callers.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Followed-up on status of releases, policies, and return of recorded documents.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
ECROW PROCEESOR
ALLEGIANCE TITLE COMPANY
KELLER, TX
06.2016 - 07.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews , acknowledging strong customer service capabilities.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Marketed new business opportunities and made calls on current and prospective clients.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Communicated requirements and title exception information to clients.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Directed and coordinated marketing activities and policies to promote products and services.
- Coordinated social media marketing for new growth opportunities.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
DISBURSEMENT TEAM LEADER
TITLE SOURCE/ QUICKEN LOANS
FRISCO, TX
03.2010 - 05.2013
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Skills
- Excellent planner and coordinator
- Closing Disclosure
- Adherence to high customer service standards
- Customer-focused
- Microsoft Office, Outlook, Word and Social Media marketing
- Exceptional interpersonal communication
- Excellent time management skills
- Effective problem solver
- Strong client relations
- Strategic sales knowledge
- Legal Requirements
- Real Estate Industry Knowledge
- Contracts Knowledge
- Closing Process Coordination
- Time Management
- Performance Assessment and Improvement
- Data Entry
- Database Management
- Analytical and Critical Thinking
- Financial Accounting
- Report Preparation
- Microsoft Office
- Verbal and Written Communication
- Multitasking and Prioritization
- File Organization
- Regulatory Disclosure Preparation
- Networking and Partnership Development
- Real Estate Industry Understanding
- Title Requirements
- Customer Satisfaction
Additional Information
Microsoft Office, Word,Outlook, Excel, Windows, Qualia, Ramquest, SoftPro, and Vinca.
Certification
- Licensed- Notary
- Lincensed- Escrow officer
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can't go back and change the beginning, but you can start where you are and change the ending,
C.S. Lewis
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