Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

NORMA SILVERWOOD

Gambier

Summary


Clinical documentation expert with strong analytical and organizational skills. Effective team collaborator focused on achieving results and adapting to changing needs. Skilled in medical terminology, coding, and compliance, ensuring accurate and thorough documentation. Reliable communicator with commitment to quality and precision.

Overview

17
17
years of professional experience

Work History

Clinical Documentation Specialist

Knox Community Hospital
06.2023 - Current
  • Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
  • Assisted in the development of policies and procedures related to clinical documentation processes, promoting consistency across the organization.
  • Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
  • Played an integral role in the successful implementation of new EHR software, providing valuable input during system design phases and facilitating seamless transition periods for all involved parties.

ICU/PCU Registered Nurse

Knox Community Hospital
04.2022 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

Clinical Documentation Specialist

Knox Community Hospital
01.2014 - 04.2022
  • Established and led the expansion of a new Clinical Documentation Improvement Department at Knox Community Hospital.
  • Championed ongoing staff development by conducting regular educational sessions on clinical documentation best practices and Medicaid and Medicare compliance.
  • Increased coding accuracy by diligently reviewing medical documentation, collaborating with medical coders and applying appropriate diagnosis codes.
  • Evaluation of medical record documentation and corrective coding to optimize reimbursement and adequate collection of clinical quality data.

RN Case Manager Hospital

Knox Community Hospital
01.2012 - 01.2014
  • Collaborated closely with physicians, patients and families to develop individualized treatment plans, supporting optimal patient outcomes.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.

Emergency Room Registered Nurse

Knox Community Hospital
12.2008 - 01.2012
  • Worked closely with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
  • Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.

Education

Bachelor of Science - Nursing

Russell Sage College
Troy, NY

Wound Ostomy Nursing Education Program

Emory University
Atlanta, GA

Skills

  • Advanced in 3M and ICD-10 coding
  • Proficient in Windows Suite (Word, Excel and Power Point)
  • Documentation compliance
  • Organization skills
  • Excellent communication

Affiliations

  • Association of Clinical Documentation Integrity Specialists

Timeline

Clinical Documentation Specialist

Knox Community Hospital
06.2023 - Current

ICU/PCU Registered Nurse

Knox Community Hospital
04.2022 - Current

Clinical Documentation Specialist

Knox Community Hospital
01.2014 - 04.2022

RN Case Manager Hospital

Knox Community Hospital
01.2012 - 01.2014

Emergency Room Registered Nurse

Knox Community Hospital
12.2008 - 01.2012

Bachelor of Science - Nursing

Russell Sage College

Wound Ostomy Nursing Education Program

Emory University

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