Norma Stewart
Cibolo,TX
Summary
Experienced Engagement Director with a strong background in developing and implementing strategic plans. Known for building lasting relationships, leveraging negotiation skills, fostering team collaboration and driving revenue growth. Demonstrated ability to lead cross-functional teams and manage client portfolios, resulting in improved customer engagement and satisfaction. Have made significant impact through the successful launch of new initiatives and platforms in previous role.
Overview
17
17
years of professional experience
Work History
Life Engagement Director
Sodalis Senior Living
San Antonio , Texas
09.2021 - Current
- Monitored the progress of participants in order to assess program effectiveness.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Supervised volunteers and provided guidance when necessary.
- Encouraged socialization among residents by organizing group games or outings.
- Provided one-on-one support to those who required additional assistance.
- Created monthly activity calendars with a variety of recreational options.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Facilitated group discussions on topics such as current events, health issues, and hobbies
- Designed and led activities in crafts, music and sports.
- Coordinated calendars, shifts and activity schedules with staff.
- Consulted with staff and other professionals to discuss activities.
- Handled budgetary concerns, keeping activities affordable.
Activity Director
Grace Place Alzheimer's Adult Day Center
San Antonio , TX
06.2007 - 07.2020
- Planned, implemented and evaluated activities for Grace Place.
- Supervises Activity Assists to ensure all engaging activities are scheduled for residents and care plans are maintain.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Develop relationships with referral sources,schedule tours,walk in tours, and phone inquires.
- Admissions,Discharge, Transfers,Billing and Collection.
- Attend Marketing Events.
- Facilitate Monthly Support Group Meeting for Caregivers.
- Maintenance of the facility and ensures all staff adheres to safety regulations.
Education
Activity Director Certificate -
St. Philip's College
San Antonio, TX5 1996
High School Diploma -
Roswell, New Mexico
New MexicoSkills
- Dementia Knowledge
- Safety standards and protocols
- Team management
- Client Needs Assessment
- Organizational skills
- Event Planning
- Supervision
- Scheduling
- Patient evaluations
- Facilities management
- Multitasking
- Problem-Solving
Additional Information
References Available Upon Request
Timeline
Life Engagement Director
Sodalis Senior Living
09.2021 - Current
Activity Director
Grace Place Alzheimer's Adult Day Center
06.2007 - 07.2020
Activity Director Certificate -
St. Philip's College
High School Diploma -
Roswell, New Mexico
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