Norma Stiles
Beeville,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Office Manager
Front Auber Properties
01.2023 - 09.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Office Manager
Front Auber Properties
03.2021 - 01.2023
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Recorded expenses and maintained accounting records.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Medical Receptionist
Careville Pedatrics
11.2018 - 05.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Registered and verified patient records before triage with most up-to-date information.
Home Health Provider
Saint Benedicts Home Health
02.2016 - 03.2017
- Assisted disabled clients to support independence and well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
Correctional Officer
Texas Department Of Criminal Justice
11.2005 - 02.2009
- Observed behavior of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
- Enforced rules and regulations to maintain order among inmates.
Education
Business Management -
Victoria College
Victoria, TX05.2026
Occupational Skills Award Business Relationship -
Victoria College
Victoria, TX2024
Medical Office Administration -
Martinsburg College
Martinsburg, WV2013
GED -
Adult Basic Education
Beeville2005
Business Technologies Office Assistant -
Great Onyx Job Corps Center
Mammoth Cave, KY2003
Skills
- Medical Charting
- Referral Verification
- Letter preparation
- Medical Terminology
- Insurance Verification
- Records Management
- Payment Collection
- HIPAA Compliance
- Telephone Etiquette
- Patient Scheduling
- Documentation
- Reminder calls
- Microsoft Office
- Office Administration
- Front Desk Operations
- Appointment Scheduling
- Account Management
- Records Maintenance
- Patient Registration
- Emergency Response
- Facility Security
- Surveillance
- Crisis Management
- Contraband Seizure
- Safety and security enforcement
- Stress Tolerance
- Safety
- Visitation guidelines understanding
- Mobility Assistance
- Behavioral support
- Medication Administration
- Dementia Care
- Building Security
- Organizational Skills
- Time management abilities
- Goal Setting
- Effective Communication
- Multitasking Abilities
- Time Management
- Recordkeeping skills
- Multi-line telephone system management
- Organization
- Dependable and Responsible
- Critical Thinking
- Conflict Resolution
- Flexible and Adaptable
- Active Listening
- Data Entry
- Verbal Communication
- Customer Service
- Scheduling
- Administrative Support
- Scheduling appointments
- Team Supervision
- Contract Administration
- Workforce Management
- Clerical Support
- Valid Driver's License
Timeline
Office Manager
Front Auber Properties
01.2023 - 09.2023
Assistant Office Manager
Front Auber Properties
03.2021 - 01.2023
Medical Receptionist
Careville Pedatrics
11.2018 - 05.2020
Home Health Provider
Saint Benedicts Home Health
02.2016 - 03.2017
Correctional Officer
Texas Department Of Criminal Justice
11.2005 - 02.2009
Business Management -
Victoria College
Occupational Skills Award Business Relationship -
Victoria College
Medical Office Administration -
Martinsburg College
GED -
Adult Basic Education
Business Technologies Office Assistant -
Great Onyx Job Corps Center
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