Norma Thomas
Whitesburg,KY
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
24
24
years of professional experience
Work History
Associate Director
KVC Behavioral Healthcare
04.2014 - Current
- Led teams of up to 30 personnel, supervising daily performance as well as training and improvement plans.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
Clinical Assessor
KVC Behavioral Healthcare
08.2012 - 04.2014
- Facilitated timely referrals to specialty services or community resources based on individualized needs identified during clinical assessments.
- Utilized advanced knowledge of psychological theories and diagnostic criteria to provide accurate mental health evaluations during clinical assessments.
- Interpreted and implemented policies, procedures and regulations.
- Optimized workflows within the assessment team, streamlining processes for greater efficiency and accuracy in patient evaluations.
HCBS Waiver
ARH Medical Center
03.2000 - 08.2012
- Improved the quality of care for individuals with disabilities by developing and implementing personalized service plans.
- Built strong relationships with clients and their families, fostering trust and open communication to better address individual needs.
- Advocated on behalf of clients in interactions with healthcare providers, government agencies, and other relevant parties, ensuring their voices were heard and respected throughout decision-making processes.
- Developed strong partnerships with local community organizations, enhancing clients'' access to resources and support networks that promote well-being and independence.
- Promoted a safe and comfortable environment for clients through regular home safety assessments and modifications as needed.
Education
Master of Education (M.Ed.) - Mental Health - Mental Health Counseling
Lindsey Wilson College
Columbia, KY12.2012
Bachelor Social Work - Social Work
Morehead State University
Morehead, KY05.1996
Associate of Arts - Fine Arts
Hazard Community And Technical College
Hazard, KY05.1993
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Team Collaboration and Leadership
- Crisis Management
Timeline
Associate Director
KVC Behavioral Healthcare
04.2014 - Current
Clinical Assessor
KVC Behavioral Healthcare
08.2012 - 04.2014
HCBS Waiver
ARH Medical Center
03.2000 - 08.2012
Master of Education (M.Ed.) - Mental Health - Mental Health Counseling
Lindsey Wilson College
Bachelor Social Work - Social Work
Morehead State University
Associate of Arts - Fine Arts
Hazard Community And Technical College
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