Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Norma Thomas

Kannapolis,NC

Summary

Innovative Restaurant Manager with more than 40 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.

Overview

19
19
years of professional experience

Work History

Restaurant Manager

Five Guys
Monroe, North Carolina
11.2023 - 10.2024
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Restaurant Manager

Jack in the Box
HICKORY, NC
05.2018 - 05.2022
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Restaurant Manager

Bojangles' Famous Chicken 'n Biscuits
HICKORY, NC
10.2009 - 02.2018
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Restaurant Manager

KFC Taco Bell
Atlanta, GA
04.2006 - 10.2009
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Education

Some College (No Degree) - Human Services

Stanly Community College
Albemarle, NC

Skills

  • Customer service best practices
  • Restaurant operations management
  • Organization and prioritization
  • TIPS certified
  • Supervisory skills
  • Adaptable

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Through my accomplishments I became a Training Restaurant Manager to prepare future Restaurant Managers for success in the business

Timeline

Restaurant Manager

Five Guys
11.2023 - 10.2024

Restaurant Manager

Jack in the Box
05.2018 - 05.2022

Restaurant Manager

Bojangles' Famous Chicken 'n Biscuits
10.2009 - 02.2018

Restaurant Manager

KFC Taco Bell
04.2006 - 10.2009

Some College (No Degree) - Human Services

Stanly Community College

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Norma Thomas